UAE Connection Difficulties to VertexFX Systems Through Your ISP
Posted by Ismail Moamer on 18 May 2020 11:14 AM

Dear Valued Customers,

Please note that some of our clients located in UAE who are using ISP such as (EX: Mainly Etisalat UAE) are facing Connection Difficulties, At the moment we are in contact with the ISP's in UAE and trying to solve this.

Also, we highly advise you with the recommended below procedures:

1- Contact your ISP customer care center directly (Ex: du UAE +971 5 55678155, Etisalat +971 800 5800), supply your account manager or the customer care operator with your subscription number, your server IP address, and request them to check your connection to your IP address to trace any disconnection issues in your internet services to your server and solve it immediately.

2- For further assistance with your internet service provider, you may invite our technical support operator with you in a conference call with your ISP to offer our assistance in tracing your issue with them and solve it immediately.

We urge you to contact your ISP and register your system IP address to prevent any future blocking.


Technical Department Team

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