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VERTEXFX HELP INDEX: VERTEXFX CLIENT TERMINALS: (PUBLIC) * Client Terminal [https://www.hybrid-solutions.com/support/index.php?/Knowledgebase/Article/View/2376] * e-Broker (MAM) [https://www.hybrid-solutions.com/support/index.php?/Knowledgebase/A...
HOW TO TAKE A BACKUP FOR MY SYMBOLS ON MY FEED SERVER? In order to take a backup for your symbols configuration from your server to your local PC so that you can save it at your side to be used later in emergency cases or use it in another feed ser...
WHAT DOES THE \"FREE MARGIN\" MEAN? The Free Margin also called effective margin, which equals Equity + Margin Requirement; it means how many lots of a certain currency can a client buy with the money he actually own at the current time. RELATED ...
WHAT IS THE DIFFERENCE BETWEEN WHITE LABEL CANCELLATION AND SUSPENSION? The Differences between canceling the white label and suspension White label cancellation is preferred to be informed before the startup of a new quarter to make sure no inv...
How can I change the time zone for all of Backoffice dealers and Client accounts? \N\NBACKOFFICE SIDE:\N\N To change the time zone in the Backoffice side you will need to change the GMT offset of the dealer as the following steps: * After you log...
How I can track and monitor my accounts that are in a critical status (Margin call) and close to be liquidated? You can track accounts that are in a critical status (Margin call) which are close to be liquidated using the maintenance margin call rep...
If you want to change the SMS sender ID of your system from "VertexFX" to your company name (Let's say XXX), do the following: 1- You have to open a ticket using an e-mail from your company domain (ex: a@XXX.com) 2- Send this ticket to this e-mai...
HOW CAN I KNOW THE AVERAGE PRICE OF MY OPEN POSITION NET TRADES? To know the average price of net traded amounts for selected client's option position, select the account your need to see its Net Trade Panel [1], so go to the net trade tab in client...
HOW CAN I SET A SEPARATE GROUP OR TREE OF CLIENTS WITH A SEPARATED DEALER AND SEPARATED FEEDS? For example you have two different feed applications (lets say feed A and Feed B), and got two groups on your accounts tree (lets say Group1 and Group2), ...
Why some Limit/stop orders don't hit although the price hit on my market watch (MW)? That's because there are two types for the spread calculation, if you go from the backoffice to System Options [1], Symbols Settings [2] then double click on any ...
How can I set more than one username and password for a certain group? How to create 2 logins or more for one group in the client terminal. You can do that by creating more than one group and transfer the group to be a sub groups, and each group w...
WHY MY ADMIN DEALER CAN'T SEE THE GROUP OF PRIVILEGES OF THE DEMO DEALER? If you create a group of privileges on your system using the Demo dealer then your Admin dealer will not be able to see this group. That's because the Admin and Demo dealer...
WHY THE SYMBOLS PRICES RATES ON MY SYSTEM ARE NOT MOVING? When you face this case check the following: * The DDE links (Dynamic Data Exchange) of your own data feed application may stop working for some reason, so access your server remotely which...
How can I generate total symbols trade amount report for a certain office, group or client? In VertexFX system you can generate a report for a specific client, by right clicking on the Report Panel [1] and choose the "Net trading - Symbol [2]" report...
Why some money transactions for a specific account does not appear in the report? The only reason if a money transactions for a specific account does not appear in the reports, is because the selected account is a Demo account [1]and while the system...
For those who have the interest in the VertexFX Software but yet not as Marker makers, we have a three Different partnership models that will attract you more mentioned below: 1- INDIVIDUAL INTRODUCING: Forwarding partnership program, please visit h...
As Hybrid Solutions is a software vendor only. We offer the full system for the financial companies who can offer the white label as a shared service under their system and management. If you are interested in a white label only, you can contact any...
Yes sure, but note that the Technical Support service will be delivered for the VertexFX System related issues and not for the server hardware or OS issues. Server monitoring and support should be done by the VertexFX customer himself. Still VertexFX ...
The server's required specs can be found from http://www.hybrid-solutions.com/platform/system/system-requirements.html [1] You need to consider the optimum server structure for the best performance as in http://www.hybrid-solutions.com/platform/wha...
The system is supported with four optional Monthly Services including: 1- Server Hosting 2- Technical Support 24/6 3- System Updates 4- Marker news They can be taken fully or partially in an optional manner, they are not mandatory servi...
The upgrading can be done upon your request by paying the difference between the edition selected and the existing one, and passing your system to the installation department to configure the new system user's capacity. Read more about System Editions...
How to transfer files from my PC to a server? To transfer files from your PC to a server, follow these steps: * Open the Remote Desktop connection (Start --> Run --> Type mstsc) * After you enter the server IP, press on the Options button. * ...
The leverage is the percentage of initial margin referenced to the contract size. So if you want to set the leverage 1:400 do the following: * From the Symbols Setting [1] double click on the desired symbol and from the Calculation Tab [2]set Co...
Sometimes the prices on the system stop moving because the data feed application stops due to feed vendor reasons. When a such case happened at your server, the only and best way to handle it, is to make a restart for the feed applications as following...
You can any time freely access your server and do the modifications you like at the server clock (minutes or hours), but we always advise you to make the modifications at the server time in the weekends so that you don't affect the time at the chart or...
The optimum server structure can be found from this link http://www.hybrid-solutions.com/platform/what-is-vertexfx/trading-platform-structure/96.html [1] Generally you can also read more about standard platform structure from http://www.hybrid-soluti...
How to setup the VertexFX Bridge: Important to install the vertex bridge successfully you have to download .NET Framework version 2 first then follow up the steps. * You have to download the setup file from your download area or by clicking here...
What is VertexFX Risk Management Bridge Hybrid Solutions believes that risk management option is not a dividable part of a full Forex Trading solution, so the development cycle started to develop one of the best risk management solutions for Market make...
This technology used for emergency purpose only, let us suppose that the main server is down for some reason such as hardware failure, disconnection of the internet in the domain where the server is set or any particular reason. And it is a mirroring sy...
This article will help you how to copy any folder from your server to your local PC. It is preferred to compress that folder by right clicking on this folder, then select "send to", then select "compressed (zipped) folder", this folder will be compre...
White Label is a Subsystem that runs as a part of your tree where you can manage all its dealers and so their corresponding privileges and all about their security settings. Follow the coming instructions for the white label settings: CREATING A DEA...
Below are some more explanations about one of the general competitive features of VertexFX Trader, which is its high level of transparency in trading . VertexFX is classified as one of the most transparent trading systems where a client can trade ea...
MULTI-LEVEL MANAGEMENT Multi-Leveling is the main competitive feature of VertexFX Trader that Hybrid Solutions meant to implement it over every place on the system. Parameters at VertexFX Trader is managed to each tree node part, or in a multi-leveling hi...
The version e.g. (9.5.28) with 3 digits is a RELEASE.VERSION.FIX where: Release: is a complete new generation of the application with Major functionality changes. Version: is with major functionality changes but fewer changes than Release. FIX: is ...
Where to find Web Trader and Mobile Trader users log? The Web Trader users activity are not logged in the Backoffice log system. You may find the log information in the Web Server Log by accessing your server and going to the following path: C:We...
What is the process for data backup on my server and how can I put recovery program for it, in case the server down? There are 2 ways to backup your VertexFX system. 1- VertexFX sysem support online mirroring online backup system, in this way you...
You can manage your tree in multi levels (auto real clients, manual real clients, white labels clients (if available) and Smart Dealer [http://www.hybrid-solutions.com/plugins/vbl/free/vbl-smart-dealer.html] clients (if available)) according to following ...
If the high/ low values on your system have not changed even though they changed on your feed, Check from the following: * First, you must make sure that you are connected to your feed and not to another one from the Data Feeds [1]tab in the Syste...
Actually, the excel sheet must be connected to the price feeds that are installed in your server, and our backup feed is installed in our server, so technically this cannot be done. But what can you do is to install the VertexFX Client Terminal on y...
Note that the trading times including closing and opening time depends on the server time, which means that you have to make sure of your server time and set the trading times [1]for your symbol according to server time. For example, if you set the cl...
Note that this digital signature is a property to the publisher, it is a global certification for software house provider, and setting it in a different name will violate the international rules for the VeriSign digital signatures certification. T...
From the Administration Panels [1] open the Reports Panel [2] at your Backoffice, right click and choose Net Trading-Symbols Types Report [3], choose the desired period and click on the desired office or IB on the tree and you will see its name on the ...
In most of cases, the reason is that symbols are stopped in the price feed application your system is connected to. To make sure, access your server and check the column time on your price feed for those symbols. Restart your price feed application [1]...
That may have happened when the current future symbols contract finished and you didn't update the symbols on the new contracts. Go to your server and rollover the old symbols contract to the new one then edit the sources for those symbols in your Back...
The Client [1] application is the platform that you will provide to your traders so they will be able to start trading, and the Backoffice [2] application is the platform that you will provide to your dealers so they will be managing your clients order...
As you may suffer from continuous wrong quotes that come from feeds, many filtering sheets were designed for this purpose, have a look at the different excel sheets that you can configure at your server to filter prices against wrong quotes or filter p...
From your Backoffice go to System Options [1] and open the Auto Broker [2]tab, check the option "conditional auto broker (from parameters)". Then from the Accounts Tree [3], go to the client or office you want and press right click and choose Param...
In general, you can put any desired ref symbol according to your needs and it will be applied on the calculation formula. Usually the ref symbol for most of symbols is USD, and for the crosses is USD/the second part of the cross (for GBP/JPY usually US...
The system takes the high and low prices from the feed as is, so when they are stopped on the feed, the high and low prices will not change even its after 12:00 am. When your feed give new values for high and low then it will be reflected immediately o...
To edit the visibility of the symbols over the web market watch and the web ticker, you will need to change the visibility of a client which is created on your system with name "WEBMW". * You will find this client in the Accounts Tree [1] either in...
Although it's possible but it's not recommended to install more than one feed on your main server where the system applications running. This is due to stability and performance reasons. But if you have another server with no other applications running...
First, use the F5 button to refresh the chart then check again. This gab may happen because you rollover the new oil contract for different symbol, Example: you used Nasdaq symbol setting and change its source to new oil contract, then the chart will...
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