Knowledgebase : > Backoffice System (Advanced)
  DIFFERENT IMPLEMENTATION MODELS FOR VETEXFX TRADER You can use the VertexFX not only for Margin trading, but also for other models like:  * EXCHANGER IMPLEMENTATION MODEL. * JEWELRY SHOP IMPLEMENTATION MODEL. Any Exchange/Jewelry Shop can have V...
To set the minimum lots per deal to "0.01" lot follow these steps "Micro lots": * From your Backoffice, go to the Navigator Window [1] then open the main node on the accounts tree. * Right click on it and choose parameters then edit parameter [2]...
   When you start your business on VertexFx System, you will need to create (Clients, Accounts, Groups and Offices). To create any of these options, you need to go to the Navigator Window [http://www.hybrid-solutions.com/support/index.php?/Knowledgebase/...
HOW CAN I EXPORT AN HTML REPORT TO EXCEL? You can export all HTML reports generated by VertexFX Platform by requesting the HTML report, if you are not using IE browser as a default web browser, then take the link of the generated report page and pas...
  WHAT DOES THE "FREE MARGIN" MEAN? The Free Margin also called effective margin, which equals Equity + Margin Requirement; it means how many lots of a certain currency can a client buy with the money he actually own at the current time. RELATED TOPICS...
How I can track and monitor my accounts that are in a critical status (Margin call) and close to be liquidated?  You can track accounts that are in a critical status (Margin call) which are close to be liquidated using the maintenance margin call report ...
  HOW CAN I KNOW THE AVERAGE PRICE OF MY OPEN POSITION NET TRADES? To know the average price of net traded amounts for selected client's option position, select the account your need to see its Net Trade Panel [http://www.hybrid-solutions.com/support/in...
What will happen to an account open positions if this account reached to the liquidation point, and his account options is not set to be "do not liquidate"? If an account open positions and this account reached to the liquidation point, this account...
HOW CAN I SET A SEPARATE GROUP OR TREE OF CLIENTS WITH A SEPARATED DEALER AND SEPARATED FEEDS? For example you have two different feed applications (lets say feed A and Feed B), and got two groups on your accounts tree (lets say Group1 and Group2), each ...
Why There is a difference between the " Total P/L from the Floating Status " and the " Total P/L from the Account Status " ? You will find a difference between the "Total P/L from the Floating Status [1]" and the "Total P/L from the Account Status [2...
Why some Limit/stop orders don't hit although the price hit on my market watch (MW)? That's because there are two types for the spread calculation, if you go from the backoffice to System Options [http://www.hybrid-solutions.com/support/index.php?/Knowle...
How can I set more than one username and password for a certain group? How to create 2 logins or more for one group in the client terminal. You can do that by creating more than one group and transfer the group to be a sub groups, and each group will ha...
WHY MY ADMIN DEALER CAN'T SEE THE GROUP OF PRIVILEGES OF THE DEMO DEALER? If you create a group of privileges on your system using the Demo dealer then your Admin dealer will not be able to see this group. That's because the Admin and Demo dealer...
WHY THE SYMBOLS PRICES RATES ON MY SYSTEM ARE NOT MOVING? When you face this case check the following: * The DDE links (Dynamic Data Exchange) of your own data feed application may stop working for some reason, so access your server remotely which...
Why my dealer can not reject a limit/stop hit order? This is because this dealer does not have privilege of (limit/stop orders - ignore hit [1]). To set this privilege use a dealer how have a higher privilege (as like the ADMIN dealer), and go to th...
How can I generate total symbols trade amount report for a certain office, group or client? In VertexFX system you can generate a report for a specific client, by right clicking on the Report Panel [1] and choose the "Net trading - Symbol [2]" report...
Why the bid prices on my client Market Watch is not equal to the bid prices on chart for a certain symbol? That's because there are two types for the spread calculation, if you go from the backoffice to System Options [1], Symbols Settings [2] the...
Why some money transactions for a specific account does not appear in the report? The only reason if a money transactions for a specific account does not appear in the reports, is because the selected account is a Demo account [1]and while the system...
HOW CAN I SET THE VISIBILITY FOR SYMBOLS TO SOME WHITE LABEL DEALERS AND CLIENTS? To display or hide the symbols for the dealer or for the clients do the following: * For Dealers: From the Navigator Window [1]go to the Dealers Tree [2] then right...
How can I export the prices of the market watch to an excel sheet? If you want to export the prices on an excel sheet, do the following: 1- From the System Options [http://www.hybrid-solutions.com/support/index.php?/Knowledgebase/Article/View/2394]cho...
What is the way of calculating the formula of the equity? Calculating the equity in our system depends on three main parameters: * Balance. * Floating Profit/Loss. * Credit (In /Out). The main formula is: _Equity = Balance + Flt P/L + Cred...
How can I remove the re-quoting option so that orders will not ask my clients confirmation for re-quoting? You can do that by opening the System Options [1]then go to Symbols Settings [2]tab, choose the symbol that you want to apply this option on th...
How can I change the background color of the market watch? To change the backgrounds of the Market Watch follow these steps: * Open the Backoffice platform and login to it. * Go to System Option [1] and open the Symbols Settings [2]. * Then ...
WHY I CAN NOT SEE IF SOMEONE IS SITTING ONLINE IN MY ACCOUNT TREE IN BACKOFFICE? You can see the online clients from the window of the online sessions tab, if you double click on any client from this window, you will be able to see it on your accoun...
The leverage is the percentage of initial margin referenced to the contract size. So if you want to set the leverage 1:400 do the following: * From the Symbols Setting [1] double click on the desired symbol and from the Calculation Tab [2]set Co...
First step from your Backoffice: * Open the System Options [1]and go to "Configuration [2]" tab. * From "Compute Comm./Int" choose "when close positions" from the drop down list. Second step: * From the Navigator Window [3] go to Accounts Tr...
To prevent the Dealer from seeing the clients on your White Label, follow the below steps: * Let the White Lable to be on the same level of your main accounts tree. * Create a new dealer for example name it Dealer2. * From the Navigator Windo...
To remove the private news for a specific client or White Label follow these steps: * Log in to your Backoffice. * From the Navigator Window [1]open the accounts tree and select the client or white Label. * Right click then choose "Parameter" t...
How I can enable the interest for the symbols and for specific client? You can enable the Interest option on symbols that your clients are trading by following these steps: * From the Backoffice go to the main menu and choose System Options [1] t...
Note that deleting an account action works only on the accounts which don't have any transaction. Since the VertexFX system does not support deleting accounts which have transactions. You can delete an account for any client on your system by follow...
What is Trading By Amount Traditionally, Most of the available systems do the trading by the amount LOT and referenced on the USD, this is the default of the VertexFX Trader, but not the only setup. Trading by amount is standing for the ability t...
White Label is a Subsystem that runs as a part of your tree where you can manage all its dealers and so their corresponding privileges and all about their security settings. Follow the coming instructions for the white label settings: CREATING A DEA...
Below are some more explanations about one of the general competitive features of VertexFX Trader, which is its high level of transparency in trading . VertexFX is classified as one of the most transparent trading systems where a client can trade ea...
MULTI-LEVEL MANAGEMENT Multi-Leveling is the main competitive feature of VertexFX Trader that Hybrid Solutions meant to implement it over every place on the system. Parameters at VertexFX Trader is managed to each tree node part, or in a multi-leveling hi...
What is VertexFX SMS Service? VertexFX Trader Solutions are supported with some value added services to supply and support the main trading system functionalities with some state of the art features that can make the trading features more professional a...
Use the edit symbol to edit the settings of a certain symbol, by right click on the desired symbol from the Symbols Settings [1]and choose edit, and after you finish from changing the desired setting of the selected symbol press the Save button. Whe...
You can know your SMS balance by following the next steps: * Press right Click on the main Tree Node [1]in the backoffice and choose SMS Configuration [2]. * And you will see the Balance feild that shows your current SMS balance for the whole com...
What is VertexFX SMS Service? VertexFX Trader Solutions are supported with some value added services to supply and support the main trading system functionalities with some state of the art features that can make the trading features more professional an...
Here you will find the suitable way for controlling the News sliding. In BO/Client terminal, you will see two types of news slides; Public News and Private News, and each one of them is classified to two subs; Dealer News and Clients News. How do i acces...
WHAT ARE THE ADJUSTMENTS? One of the activities that the dealer can do while exercising on the VertexFX system is to make an adjustment on money that belong to a certain account which already exists on that dealer tree. And whenever he wants to do thi...
The Mailbox is a communication service in the VertexFX system that allows the dealer to send mails to his Clients, Groups, and Offices. When the dealer select a client, group or office and press Right Click - Mailbox. 1) Check Mail: Through this option t...
Select Net Trading-Symbols [1] report from the Reports Panel [2], after you do it will show window (Net Trading -Symbols window), Select the requested account from the accounts tree [3], you will notice that the top bar of this window will change accor...
You can generate such a report in many ways, we will explain them now, and we hope they meets your goal. * You can right click on any client or group from the Accounts Tree [1], and choose Backoffice Status, then go to the Settled Status Panel [2], ...
Net Trading - Symbols Types [1], and Net Trading - Symbols [2] reports are for all closed "Settled" positions in exact period. it's not combined with open positions. Links: ------ [1] http://www.hybrid-solutions.com/support/index.php?/Knowledgeba...
At the Trade Panel [1], the prices and the P/L are calculated regarding to the prices with the account's spread, while at the Floating Status [2] screen it is without spread, EX: a specific client has spread of 10 points then a deference of the price...
White Label is a Subsystem that runs as a part of your tree where you can manage all its dealers and so their corresponding privileges and all about their security settings. Follow the coming instructions for the white label settings: CREATING A DEA...
Actually you can set default parameters [1] for any office, also for the whole system. * To set a default parameters for the whole system right click on the main tree node and select Parameters [2]then Edit parameters. * Set the parameters value...
You can manage your tree in multi levels (auto real clients, manual real clients, white labels clients (if available) and Smart Dealer [http://www.hybrid-solutions.com/plugins/vbl/free/vbl-smart-dealer.html] clients (if available)) according to following ...
You can manage your tree in multi levels (auto real clients, manual real clients, white labels clients (if available) and Smart Dealer [http://www.hybrid-solutions.com/plugins/vbl/free/vbl-smart-dealer.html] clients (if available)) according to following ...
To do that there are two reports that help you to fetch this data exactly: * Net trading - Symbols Types [1]: this report displays the net closed spot and future amount, commission and Profit/Loss for each account under some IB or group in the tre...
The Money Transactions Report [1] shows you all the money transactions represented by either a Deposit, a Withdrawal, an Adjustment, credit in or credit out done by the BO. When the box appears to you, go to the tree and choose which ever account o...
Simply, Settled Status Panel show you the details of total closed positions for the selected office or IB where the floating status tab show you the details of total current open positions for the selected office or IB. RELATED TOPICS: * Administ...
To define a new unit on your system, and you will name it let say AMOUNT. To create new units follow these steps: * Login to the Backoffice and from the main menu go to System Options [1] and choose the Configuration [2] tab. * Click on the Amoun...
According to our development policy, the delete client or account options were disabled from the system in the new version; instead you can transfer any client to the history server by right click on the client and choose Transfer [1]then Transfer to h...
From the Backoffice go to System Options [1] the open the Configuration [2] tab, check the option "customize trade message" and in case you want the symbols to appear in full name then uncheck that option. Links: ------ [1] http://www.hybrid-solutions...
From System Options [1]open Symbol Settings [2] then double click on any symbol, from the general tab [3] you can find "tick pips" option there. The value of that option reflect on the chatting screen, which means that for symbol x if the tick pips...
From System Options [1]open Symbol Settings [2] then double click on any symbol, from the general tab [3] you can find "tick pips" option there. The value of that option reflect on the chatting screen, which means that for symbol x if the tick pips...
By this option you will be able to configure your SMS settings for your client(s). The SMS configuration contains the following option: * Balance: Will show you how much SMS balance you got for the selected group. * Mobile: To insert the mobile...
By this option you will be able to configure your SMS settings for your client(s). The SMS configuration contains the following option: * Balance: Will show you how much SMS balance you got for the selected group. * Mobile: To insert the mobile...
You will be able to delete an account from the accounts tree only if this account doesn't have any transactions. This can be done selecting the office/ client from the Accounts Tree [1]and right click and choose Edit [2] then Edit Account. And press on...
To disable the news service for any client, and then right click on that client from the Accounts Tree [1]and choose Parameters [2] then edit parameters, open the general tab and double click on enable news, choose override and make it false then ok to...
You can set different liquidation type for every client. Go to any client/ group in the Accounts Tree [1], right click and choose Parameters [2] then edit parameters, from the general tab then double click on the liquidation type then check overrid...
To edit the re-qoute message timer go to System Options [1] and oprn the Configuration [2] tab then fill the desired time period in the option "client accept timer …. Seconds". Links: ------ [1] http://www.hybrid-solutions.com/support/index.php?/...
In VertexFX the clients/ groups privileges are placed in the Parameters [1]. You can edit the parameters of any group by opening the Accounts Tree [2]and press right click on this group then choose Parameters [3] then edit parameters, check the privile...
Actually, you can take a margin on the hedged positions by controlling the "Margin Req Type" option. Go to System Options [http://www.hybrid-solutions.com/support/index.php?/Knowledgebase/Article/View/2394]and open the Parameter [http://www.hybrid-solutio...
Actually, you can take a margin on the hedged positions by controlling the "Margin Req Type" option. Go to System Options [1]and open the Configuration [2] tab, then you have three choices for Margin req type: * Don't compute hedged positions (no ...
If the high/ low values on your system have not changed even though they changed on your feed, Check from the following: * First, you must make sure that you are connected to your feed and not to another one from the Data Feeds [1]tab in the Syste...
From your Backoffice go to Report Panel [1] from the Administration Panels [2], right click and choose Market Order History Report [3] and after you generate the report for the desired period, in that report you can find the column "status" which shows...
From your Backoffice, go to System Options [1] and open the Configuration [2] tab, if you checked the option "customize trade message" and re-login to your Backoffice then any symbol against USD will appear without USD in your chatting screen. To s...
This report is supported by the system and you can create it by the following steps: * Right click on the Reports Panel [1] in your Administrations Panels [2] . * Choose Detailed Open Positions Report [3] from the appearing list. * Now if you w...
At first you will need to create a new group in your Accounts Tree [1], so from the account tree right click on the desired node and choose New [2] then group. Inside this group create the client with their account, so later on the new dealer will have...
Check the Market Orders History Report [1], which shows you exactly all the market orders that came to the chatting window and for every order the action that was done by the dealers and clients then. To get this report go to Reports Panel [2] from t...
To get full transaction log report include all the positions then go Report Panel [1] from the Administration Panels [2], right click and choose Transaction Log Report [3], a window will appear, make sure to fill all the fields with ALL. Links: ---...
You can see the clients who have credit as a report from Reports Panel [1] in the Administration Panels [2], right click on the reports panel and choose Account Status Report [3], then click on the desired office on the tree and press report. The gener...
The admin dealer has all privileges, and you can grant chatting privilege by your administrator account. Go to Dealers Tree [1] and right click on the dealer you want to give this privilege to then choose Parameters [2], from the privileges list [3] ch...
To add any new contract on Symbols Settings [1], you can use any old contract for that symbol or any unused symbol there. Just by double click on any not needed symbol to Edit [2] its settings then change the description to any desired name, make sure ...
Note that the news service is a VAD which means you have to subscribe on it by contacting the sales department, in order to have the privilege to enable or disable this service for your clients. In case you subscribe for this service and you are li...
There is no difference between the real accounts and the demo accounts regarding to the news service, which means both of those accounts can receives the news if it's enabled for them. Note that the news service is a VAD which means you have to subscr...
You can check the chart by clicking F5 to refresh the chart so it will get the new data. Then, any missing data in the chart will be referring to a non used symbol at that time (which means that you define the new symbol using unused symbol from Symbol...
Note that this digital signature is a property to the publisher, it is a global certification for software house provider, and setting it in a different name will violate the international rules for the VeriSign digital signatures certification. T...
To transfer clients on the same tree do the following: By right click on the desired client that you want to transfer from the Accounts Tree [1] and choose Transfer [2] then Transfer Office/client, after you do that you will notice an arrow beside tha...
To transfer clients on the same tree do the following: By right click on the desired client that you want to transfer from the Accounts Tree [1] and choose Transfer [2] then Transfer Office/client, after you do that you will notice an arrow beside tha...
To transfer clients on the same tree do the following: By right click on the desired client that you want to transfer from the Accounts Tree [1] and choose Transfer [2] then Transfer Office/client, after you do that you will notice an arrow beside tha...
Right click on the desired client on the Accounts Tree [1] and Choose SMS Configuration [2], fill the balance with the desired number of allowed SMS for that client then press ok. Links: ------ [1] http://www.hybrid-solutions.com/support/index.php?...
Go to the Accounts Tree [1] in your Backoffice, right click on the desired place you want to put this account in, and choose New [2] then client, fill the information and submit. After you create the client, right click on the client and choose New [3]...
From the Administration Panels [1] open the Reports Panel [2] at your Backoffice, right click and choose Net Trading-Symbols Types Report [3], choose the desired period and click on the desired office or IB on the tree and you will see its name on the ...
From the Administration Panels [1] open the Reports Panel [2] at your Backoffice, right click and choose Net Trading-Symbols Types Report [3], choose the desired period and click on the desired office or IB on the tree and you will see its name on the ...
This happens when you login to your Backoffice as a real dealer. To access any demo account, you must login [1] as demo dealer and you will find it in the Accounts Tree [2] of demo. Links: ------ [1] http://www.hybrid-solutions.com/support/index.ph...
The profit/loss for the positions depends on the calculation formula for that symbol, so go to System Options [1] and open the Symbols Settings [2] then double click on the desired symbol to Edit [3] the settings of this symbol, in the calculation tab ...
That may happen because of wrong quotes from the price feed. You can't change it from your Backoffice. You will need to submit a ticket to the support center and provide them with the corret high/low prices with the eaxact times of the wrong qoutes and...
From your Backoffice go to the desired client or office from the Accounts Tree [1], right click and choose Parameters [2] and edit parameters, from the general tab set the liquidation type to equity and the liquidation point to the required value. ...
That may happen when the profit calculation formula [1] for that symbol is modified, go to System Options [2] and open the Symbols Settings [3], double click on USD/CAD to Edit [4] its settings and go to calculation tab, and make sure you set the right...
In this case, you must check the transaction log for that account to see if there is any strange orders and in case you find any, then that's at most caused by wrong quote prices which means that the client trade on wrong prices. To avoid this, you ...
This may happen when your main feed has stopped (no update for prices) for a while. To avoid switching to the backup feed, then uncheck the option "auto switching between feeds", from the System Options [http://www.hybrid-solutions.com/support/index.php?/...
The Client [1] application is the platform that you will provide to your traders so they will be able to start trading, and the Backoffice [2] application is the platform that you will provide to your dealers so they will be managing your clients order...
Note that when you want to revoke a privilege from any dealer, you have to set this privilege to false from privilege list [1]. For example, useing the dealer Admin, you have to revoke chatting privilege from privilege list for the dealer X. Then l...
You can do that in the same way you create a demo dealer on your main system. Connect to your Backoffice as demo dealer then in the Dealers Tree [1] create new dealers and assign each of them for particular white label office that you created in the Ac...
To do that please follow these steps: From your Backoffice, go to the main node on the Accounts Tree [1] and press right click on it then choose Parameters [2] and edit parameter, then choose "Minimum amount per deal" from the drop down list in the...
Sure, contact that company and ask them to provide you with the username and password for their vertex currency server [1] and the IP address for the server where their feed is configured then from your Backoffice go to System Option [2] and open the D...
In the cases that are related to limit orders and spread, check the following examples: * If a client put buy limit order at price 1.5698 then when the ask price on that client market watch reach to 1.5698 then the order will get executed. * If ...
In the cases that are related to limit orders and spread, check the following examples: * If a client put buy limit order at price 1.5698 then when the ask price on that client market watch reach to 1.5698 then the order will get executed. * If ...
Double click on the client from the Accounts Tree [1], and then you will see all of that client's open positions in Trade Panel [2]. At the top of trade panel check the option "close selected positions" (all positions in trade tab will be checked), the...
Go to Reports Panel [1] from the Administration Panels [2] press right click on it and choose transaction log report [3], when its generated you can see the IP address for every transaction in IP column. Links: ------ [1] http://www.hybrid-solution...
Go to System Options [1] and open the Data Feeds [2] tab, from the currency servers window you can see the list of feeds you have and the one with green color is the active one (the one that you are connected to). If you want to connect to another fee...
You just need to check the option "move prices if market is closed", from System Options [1] open the Symbol Settings [2] and double click on the desired symbol to Edit [3] it, from the general tab make sure that "move prices if market is closed" is ch...
From your Backoffice go to System Options [1] and open the Auto Broker [2]tab, check the option "conditional auto broker (from parameters)". Then from the Accounts Tree [3], go to the client or office you want and press right click and choose Param...
From your Backoffice go to System Options [1] and open the Auto Broker [2]tab, check the option "conditional auto broker (from parameters)". Then from the Accounts Tree [3], go to the client or office you want and press right click and choose Param...
You can go to dealer tree from the Navigator Window [1], right click on the dealer that you want and choose Edit privileges [2], check the privileges [3] in the list that you want to grant to that dealer and uncheck the privileges you want to revoke fr...
In general, you can put any desired ref symbol according to your needs and it will be applied on the calculation formula. Usually the ref symbol for most of symbols is USD, and for the crosses is USD/the second part of the cross (for GBP/JPY usually US...
In general, you can put any desired ref symbol according to your needs and it will be applied on the calculation formula. Usually the ref symbol for most of symbols is USD, and for the crosses is USD/the second part of the cross (for GBP/JPY usually US...
From the System Options [1]open the Symbol Settings [2] tab and double click on the desired symbol to Edit [3] it, in the trading times tab check the option "Stop trade in this symbol after price stopping for *** seconds". Set the desired period of tim...
The system takes the high and low prices from the feed as is, so when they are stopped on the feed, the high and low prices will not change even its after 12:00 am. When your feed give new values for high and low then it will be reflected immediately o...
Settled Status [1] shows you all details refer to the close positions for your clients (even the unused symbols) according to the period you choose. For example: if you choose the settled status for the last year (for Oil) you will get total oil positi...
From your Backoffice, go to System Options [1]and open the Symbols Settings [2]tab, double click on the desired symbol to Edit [3] it and go to source tab. * Double click on the current source, write the new source then ok and save. * To edit the...
From your Backoffice, go to System Options [1]and open the Symbols Settings [2]tab, double click on the desired symbol to Edit [3] it and go to source tab. * Double click on the current source, write the new source then ok and save. * To edit the...
There are two types for the spread calculation, if you go from the backoffice to System Options [1], Symbols Settings [2] then double click on any symbol, you will see that there is an option on the General tab [3] for the Spread Calculation, where the...
There are two types for the spread calculation, if you go from the backoffice to System Options [1], Symbols Settings [2] then double click on any symbol, you will see that there is an option on the General tab [3] for the Spread Calculation, where the...
There are two types for the spread calculation, if you go from the backoffice to System Options [1], Symbols Settings [2] then double click on any symbol, you will see that there is an option on the General tab [3] for the Spread Calculation, where the...
From your Backoffice, go to System Options [1]and open the Configuration [2] tab, from the option "Client accept timer" field you can fill the desired acceptance time in seconds. Links: ------ [1] http://www.hybrid-solutions.com/support/index.php?/K...
From your Backoffice, go to System Options [1]then open the Configuration [2] tab, click on "Template Email for Demo Accounts". There you can control the text, but for the main names like company name, use ##company## if you wanted the system to ge...
You must close all of the open positions (in normal way or manually) on that symbol before you make the rollover. Also, note that you must keep the trading open on that symbol till all of its open positions are closed.
To create new demo or demo dealer by logining to your Backoffice as demo dealer then normally create dealer from there and give him privileges on demo tree.
To create new demo or history dealer by logining to your Backoffice as history dealer then normally create dealer from there and give him privileges on history tree.
You can do that by disconnecting any client from the Accounts Tree [1], and then they will have to logon again. To do that, right click on the client from the accounts tree and choose disconnect then disconnect client. Or by right click on the top of t...
That could happen when you are trying to re-open new positions for symbols that you already delete or rollover them from symbol setting. For example, that happens if you want to re-open new position for symbol X after you delete or rollover the symbol ...
You can download tracing software like neotrace for example. To use it, write the IP address in target box and then press enter. Or you can open the http://www.ip2location.com [1] and type the IP and this website will inform you with the location. ...
The coverage account is used when you run the VertexFX Bridge [1] system. The following is a brief explanation for coverage account: Let us suppose that you create coverage account for a group of accounts. When you select that group and check the ...
This message "Not Enough Money [1]" appears because the client has some positions at the pending orders area, and they were in the chatting screen [2] waiting confirmation, those positions have covered the effective margin for the client so he can not ...
From your Backoffice, you can grant privileges or revoke privileges to control dealers. To prevent dealers from performing any transactions except running reports and seeing all windows, go to the Dealers Tree [1]and select the desired dealer, right c...
Go to System Options [1]and open the Configuration [2] tab, set the desired value for rows in the field of "Trans Log screen". Note that large value means more time to load the transaction log. Links: ------ [1] http://www.hybrid-solutions.com/suppo...
The minus value appears because the commission value added to the P/L since you set the option Compute Comm /Int to "When close a position". Go to System Options [1]and open the Configuration [2]tab, there are two choices for the option "Compute Comm /...
To prevent accessing it, you can just delete it from your Backoffice, go to the System Options [1]the open the D [2]ata Feeds [3]tab and delete the feed on your server. Also you can access your server and turn it off from there, but in this case you wi...
You can enable the SMS service for any client from your Backoffice by right click on the clients in the Accounts Tree [1], then select SMS Configuration [2], and enable the desired SMS type for this client terminal. You can also allow the client to co...
The white label clients can logon just at the white label system, and they will not be able to login at the main system and the same thing applies for the main system clients since they can't logon to the white label system.
The white label clients can logon just at the white label system, and they will not be able to login at the main system and the same thing applies for the main system clients since they can't logon to the white label system.
You can't know the password for any dealer but you can reset or change it by going to the Dealers Tree [1]then choose Edit [2], in the password field you will find stars, replace it with new password then submit. Links: ------ [1] http://www.hybr...
For the clients: You can't know the password for any client but you can reset or change it by right click on that client in the Accounts Tree [1]and choose Edit [2] then edit office/client, in the password field you will find stars, replace it with new...
For the clients: You can't know the password for any client but you can reset or change it by right click on that client in the Accounts Tree [1]and choose Edit [2] then edit office/client, in the password field you will find stars, replace it with new...
You must close the Chatting Screen [1] for all other online dealers then the orders will go to the remaining dealer chatting screen. Or grant only one dealer privileges [2]to a certain group of clients. Links: ------ [1] http://www.hybrid-solutions...
If you want to add new contract we advise you after adding it to pair it with the previous contract "use the option paired with previous oil contract from you Edit [1] the symbol from the Symbols Settings [2]" to let the chart continue drawing price li...
From the System Options [1]go to the Data Feeds [2]tab, check the option "alert me when the active feed disconnected". You will receive alert message when the active feed disconnected. Links: ------ [1] http://www.hybrid-solutions.com/support/ind...
* To add new feed do the following: From the System Options [1]go to the Data Feeds [2]tab, right click on the currency servers area and choose new feed then fill in the description field the name of the feed (any name you want) and fill in the rest in...
* To add new feed do the following: From the System Options [1]go to the Data Feeds [2]tab, right click on the currency servers area and choose new feed then fill in the description field the name of the feed (any name you want) and fill in the rest in...
* To add new feed do the following: From the System Options [1]go to the Data Feeds [2]tab, right click on the currency servers area and choose new feed then fill in the description field the name of the feed (any name you want) and fill in the rest in...
To hide any symbol from all Backoffice and client terminals do the following: * To hide any symbol from certain dealer do the following: Go to the dealer on the Dealers Tree [1]right click and choose Edit Parameters [2], from the symbols tab double...
To hide any symbol from all Backoffice and client terminals do the following: * To hide any symbol from certain dealer do the following: Go to the dealer on the Dealers Tree [1]right click and choose Edit Parameters [2], from the symbols tab double...
The time on the market watch is the same as your platform time, so in order to change it you must change the platform time and that will reflect on your market watch. To change your platform time do the following: 1-For clients and offices: * Rig...
Select the account that you want to open the position for from your Accounts Tree [1], then right click on the symbol from Market Watch [2], then select manual new position, finally set the price and the amount as you want manually then press submit. ...
Right click on the client from the Accounts Tree [1]and choose Parameter [2], then choose the initial margon parameter from the symbols tab, and set the desired value for the initial margin. Links: ------ [1] http://www.hybrid-solutions.com/support...
You can change your platform time to any desired time: 1-For clients and offices: * Right click on the client/ office from the Accounts Tree [1]. * Choose Parameters [2] the edit parameters. * Set the GMT offset field to any desired time from...
There are two ways to send message to all of your clients: * From your Backoffice go to the main node on your Accounts Tree [1] and right click on it then choose the Broadcast Message [2]option, write your message and send it. Then all of your onl...
In this case do the following: * Open your Dealers Tree [1] and you will find a dealers department for the white labels. * If not then create a new [2] one, and inside this department create a new group of dealers that has privilege only on the d...
You can find any of your links by login to your customer login area on our website www.hybrid-solutions.com [1] and then go to downloads. If you forget your password then click on lost password and enter your registered email then submit and your passw...
You can find any of your links by login to your customer login area on our website www.hybrid-solutions.com [1] and then go to downloads. If you forget your password then click on lost password and enter your registered email then submit and your passw...
First, use the F5 button to refresh the chart then check again. This gab may happen because you rollover the new oil contract for different symbol, Example: you used Nasdaq symbol setting and change its source to new oil contract, then the chart will...
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