DIFFERENT IMPLEMENTATION MODELS FOR VETEXFX TRADER
You can use the VertexFX not only for Margin trading, but also for
other models like:
* EXCHANGER IMPLEMENTATION MODEL.
* JEWELRY SHOP IMPLEMENTATION MODEL.
Any Exchange/Jewelry Shop can have V...
To set the minimum lots per deal to "0.01" lot follow these steps
"Micro lots":
* From your Backoffice, go to the Navigator Window
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2396]
then open the main node on the acc...
When you start your business on VertexFx System, you will need to
create (Clients, Accounts, Groups and Offices). To create any of these
options, you need to go to the Navigator Window
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/A...
HOW CAN I EXPORT AN HTML REPORT TO EXCEL?
You can export all HTML reports generated by VertexFX Platform by
requesting the HTML report, if you are not using IE browser as a
default web browser, then take the link of the generated report page
and pas...
WHAT DOES THE "FREE MARGIN" MEAN?
The Free Margin also called effective margin, which equals Equity +
Margin Requirement; it means how many lots of a certain currency can a
client buy with the money he actually own at the current time.
RELATED TOPICS...
How I can track and monitor my accounts that are in a critical status
(Margin call) and close to be liquidated?
You can track accounts that are in a critical status (Margin call)
which are close to be liquidated using the maintenance margin call
report
...
HOW CAN I KNOW THE AVERAGE PRICE OF MY OPEN POSITION NET TRADES?
To know the average price of net traded amounts for selected client's
option position, select the account your need to see its Net Trade
Panel
[http://www.hybridsolutions.com/support/ind...
What will happen to an account open positions if this account reached
to the liquidation point, and his account options is not set to be
“do not liquidate”?
If an account open positions and this account reached to the
liquidation point, this account opt...
HOW CAN I SET A SEPARATE GROUP OR TREE OF CLIENTS WITH A SEPARATED
DEALER AND SEPARATED FEEDS?
For example you have two different feed applications (lets say feed A
and Feed B), and got two groups on your accounts tree (lets say Group1
and Group2), each ...
Why There is a difference between the " Total P/L from the Floating
Status " and the " Total P/L from the Account Status " ?
You will find a difference between the "Total P/L from the Floating
Status
[http://www.hybridsolutions.com/support/index.php?/Kno...
Why some Limit/stop orders don't hit although the price hit on my
market watch (MW)?
That's because there are two types for the spread calculation, if you
go from the backoffice to System Options
[http://www.hybridsolutions.com/support/index.php?/Knowled...
How can I set more than one username and password for a certain group?
How to create 2 logins or more for one group in the client terminal.
You can do that by creating more than one group and transfer the group
to be a sub groups, and each group will ha...
WHY MY ADMIN DEALER CAN'T SEE THE GROUP OF PRIVILEGES OF THE DEMO
DEALER?
If you create a group of privileges on your system using the Demo
dealer then your Admin dealer will not be able to see this group.
That’s because the Admin and Demo dealer have ...
WHY THE SYMBOLS PRICES RATES ON MY SYSTEM ARE NOT MOVING?
When you face this case check the following:
* The DDE links (Dynamic Data Exchange) of your own data feed
application may stop working for some reason, so access your server
remotely which con...
Why my dealer can not reject a limit/stop hit order?
This is because this dealer does not have privilege of (limit/stop
orders - ignore hit
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2429]).
To set this privilege use a...
How can I generate total symbols trade amount report for a certain
office, group or client?
In VertexFX system you can generate a report for a specific client, by
right clicking on the Report Panel
[http://www.hybridsolutions.com/support/index.php?/Knowl...
Why the bid prices on my client Market Watch is not equal to the bid
prices on chart for a certain symbol?
That's because there are two types for the spread calculation, if you
go from the backoffice to System Options
[http://www.hybridsolutions.com/supp...
Why some money transactions for a specific account does not appear in
the report?
The only reason if a money transactions for a specific account does
not appear in the reports, is because the selected account is a Demo
account
[http://www.hybridsolutions...
HOW CAN I SET THE VISIBILITY FOR SYMBOLS TO SOME WHITE LABEL DEALERS
AND CLIENTS?
To display or hide the symbols for the dealer or for the clients do
the following:
* For Dealers:
From the Navigator Window
[http://www.hybridsolutions.com/support/in...
How can I export the prices of the market watch to an excel sheet?
If you want to export the prices on an excel sheet, do the following:
1- From the System Options
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394]choose...
What is the way of calculating the formula of the equity?
Calculating the equity in our system depends on three main
parameters:
* Balance.
* Floating Profit/Loss.
* Credit (In /Out).
The main formula is:
_Equity = Balance + Flt P/L + Cred...
How can I remove the re-quoting option so that orders will not ask my
clients confirmation for re-quoting?
You can do that by opening the System Options
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394]then
go to Symbols...
How can I change the background color of the market watch?
To change the backgrounds of the Market Watch follow these steps:
* Open the Backoffice platform and login to it.
* Go to System Option
[http://www.hybridsolutions.com/support/index.php?/Kno...
WHY I CAN NOT SEE IF SOMEONE IS SITTING ONLINE IN MY ACCOUNT TREE IN
BACKOFFICE?
You can see the online clients from the window of the online sessions
tab, if you double click on any client from this window, you will be
able to see it on your accounts tr...
The leverage is the percentage of initial margin referenced to the
contract size.
So if you want to set the leverage 1:400 do the following:
* From the Symbols Setting
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2...
First step from your Backoffice:
* Open the System Options
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394]and
go to "Configuration
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2404...
To prevent the Dealer from seeing the clients on your White Label,
follow the below steps:
* Let the White Lable to be on the same level of your main accounts
tree.
* Create a new dealer for example name it Dealer2.
* From the Navigator Window
...
To remove the private news for a specific client or White Label follow
these steps:
* Log in to your Backoffice.
* From the Navigator Window
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2396]open
the accounts tree and...
How I can enable the interest for the symbols and for specific client?
You can enable the Interest option on symbols that your clients are
trading by following these steps:
* From the Backoffice go to the main menu and choose System Options
[http://ww...
Note that deleting an account action works only on the accounts which
don't have any transaction. Since the VertexFX system does not support
deleting accounts which have transactions.
You can delete an account for any client on your system by followin...
What is Trading By Amount
Traditionally, Most of the available systems do the trading by the
amount LOT and referenced on the USD, this is the default of the
VertexFX Trader, but not the only setup.[alt]
Trading by amount is standing for the ability to ...
White Label is a Subsystem that runs as a part of your tree where you
can manage all its dealers and so their corresponding privileges and
all about their security settings. Follow the coming instructions for
the white label settings:
CREATING A DEAL...
Below are some more explanations about one of the general
competitive features of VertexFX Trader, which is its high level of
transparency in trading .
VertexFX is classified as one of the most transparent trading
systems where a client can trade ea...
MULTI-LEVEL MANAGEMENT
Multi-Leveling is the main competitive feature of VertexFX Trader that
Hybrid Solutions meant to implement it over every place on the system.
Parameters at VertexFX Trader is managed to each tree node part, or in
a multi-leveling hi...
WHAT IS VERTEXFX SMS SERVICE?
VertexFX Trader Solutions are supported with some value added
services to supply and support the main trading system functionalities
with some state of the art features that can make the trading features
mor[alt]e profession...
Use the edit symbol to edit the settings of a certain symbol, by right
click on the desired symbol from the Symbols Settings
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2403]and
choose edit, and after you finish from c...
You can know your SMS balance by following the next steps:
* Press right Click on the main Tree Node
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2396]in
the backoffice and choose SMS Configuration
[http://www.hybri...
What is VertexFX SMS Service?
VertexFX Trader Solutions are supported with some value added services
to supply and support the main trading system functionalities with
some state of the art features that can make the trading features more
professional an...
Here you will find the suitable way for controlling the News sliding.
In BO/Client terminal, you will see two types of news slides; Public
News and Private News, and each one of them is classified to two subs;
Dealer News and Clients News.
How do i acces...
WHAT ARE THE ADJUSTMENTS?
One of the activities that the dealer can do while exercising on the
VertexFX system is to make an adjustment on money that belong to a
certain account which already exists on that dealer tree. And whenever
he wants to do thi...
The Mailbox is a communication service in the VertexFX system that
allows the dealer to send mails to his Clients, Groups, and Offices.
When the dealer select a client, group or office and press Right Click
- Mailbox.
1) Check Mail:
Through this option t...
Select Net Trading-Symbols
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2637]
report from the Reports Panel
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2443],
after you do it will show ...
You can generate such a report in many ways, we will explain them now,
and we hope they meets your goal.
* You can right click on any client or group from the Accounts Tree
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/Vie...
Net Trading - Symbols Types
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2636],
and Net Trading - Symbols
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2637]
reports are for all closed "S...
At the Trade Panel
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2386],
the prices and the P/L are calculated regarding to the prices with the
account's spread, while at the Floating Status
[http://www.hybridsolutions.co...
White Label is a Subsystem that runs as a part of your tree where you
can manage all its dealers and so their corresponding privileges and
all about their security settings. Follow the coming instructions for
the white label settings:
CREATING A DEA...
Actually you can set default parameters
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2413]
for any office, also for the whole system.
* To set a default parameters for the whole system right click on
the main tree n...
You can manage your tree in multi levels (auto real clients, manual
real clients, white labels clients (if available) and Smart Dealer
[http://www.hybridsolutions.com/plugins/vbl/free/vbl-smart-dealer.html]
clients (if available)) according to followin...
You can manage your tree in multi levels (auto real clients, manual
real clients, white labels clients (if available) and Smart Dealer
[http://www.hybridsolutions.com/plugins/vbl/free/vbl-smart-dealer.html]
clients (if available)) according to followin...
To do that there are two reports that help you to fetch this data
exactly:
*
* Net trading - Symbols Types
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2636]:
this report displays the net closed spot and future a...
The Money Transactions Report
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2639]
shows you all the money transactions represented by either a Deposit,
a Withdrawal, an Adjustment, credit in or credit out done by the BO....
Simply, Settled Status Panel show you the details of total closed
positions for the selected office or IB where the floating status tab
show you the details of total current open positions for the selected
office or IB.
RELATED TOPICS:
* Administra...
To define a new unit on your system, and you will name it let say
AMOUNT. To create new units follow these steps:
* Login to the Backoffice and from the main menu go to System
Options
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/...
According to our development policy, the delete client or account
options were disabled from the system in the new version; instead you
can transfer any client to the history server by right click on the
client and choose Transfer
[http://www.hybridso...
From the Backoffice go to System Options
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394]
the open the Configuration
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2404]
tab, check the o...
From System Options
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394]open
Symbol Settings
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2403]
then double click on any symbol, from the ge...
From System Options
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394]open
Symbol Settings
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2403]
then double click on any symbol, from the ge...
By this option you will be able to configure your SMS settings for
your client(s).
[SMSConfiguration]
The SMS configuration contains the following option:
* Balance:
Will show you how much SMS balance you got for the selected group.
* Mobile:
...
By this option you will be able to configure your SMS settings for
your client(s).
[SMSConfiguration]
The SMS configuration contains the following option:
* Balance:
Will show you how much SMS balance you got for the selected group.
* Mobile:
...
You will be able to delete an account from the accounts tree only if
this account doesn’t have any transactions. This can be done
selecting the office/ client from the Accounts Tree
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Artic...
To disable the news service for any client, and then right click on
that client from the Accounts Tree
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2396]and
choose Parameters
[http://www.hybridsolutions.com/support/inde...
You can set different liquidation type for every client.
Go to any client/ group in the Accounts Tree
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2396],
right click and choose Parameters
[http://www.hybridsolutions.c...
To edit the re-qoute message timer go to System Options
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394]
and oprn the Configuration
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2404]
t...
In VertexFX the clients/ groups privileges are placed in the
Parameters
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2413].
You can edit the parameters of any group by opening the Accounts Tree
[http://www.hybridsolutio...
Actually, you can take a margin on the hedged positions by controlling
the "Margin Req Type" option. Go to System Options
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394]and
open the Parameter
[http://www.hybridsoluti...
Actually, you can take a margin on the hedged positions by controlling
the "Margin Req Type" option. Go to System Options
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394]and
open the Configuration
[http://www.hybridso...
If the high/ low values on your system have not changed even though
they changed on your feed, Check from the following:
* First, you must make sure that you are connected to your feed
and not to another one from the Data Feeds
[http://www.hybridso...
From your Backoffice go to Report Panel
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2443]
from the Administration Panels
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2385],
right click ...
From your Backoffice, go to System Options
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394]
and open the Configuration
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2404]
tab, if you ch...
This report is supported by the system and you can create it by the
following steps:
* Right click on the Reports Panel
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2443]
in your Administrations Panels
[http://www.hy...
At first you will need to create a new group in your Accounts Tree
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2396],
so from the account tree right click on the desired node and choose
New
[http://www.hybridsolutions....
Check the Market Orders History Report
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2640],
which shows you exactly all the market orders that came to the
chatting window and for every order the action that was done by t...
To get full transaction log report include all the positions then go
Report Panel
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2443]
from the Administration Panels
[http://www.hybridsolutions.com/support/index.php?/Know...
You can see the clients who have credit as a report from Reports
Panel [1] in the Administration Panels [2], right click on the reports
panel and choose Account Status Report [3], then click on the desired
office on the tree and press report. The gener...
The admin dealer has all privileges, and you can grant chatting
privilege by your administrator account. Go to Dealers Tree
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2396]
and right click on the dealer you want to gi...
To add any new contract on Symbols Settings [1], you can use any old
contract for that symbol or any unused symbol there. Just by double
click on any not needed symbol to Edit [2] its settings then change
the description to any desired name, make sure ...
Note that the news service is a VAD which means you have to subscribe
on it by contacting the sales department, in order to have the
privilege to enable or disable this service for your clients.
In case you subscribe for this service and you are lice...
There is no difference between the real accounts and the demo
accounts regarding to the news service, which means both of those
accounts can receives the news if it's enabled for them.
Note that the news service is a VAD which means you have to
subscr...
You can check the chart by clicking F5 to refresh the chart so it will
get the new data. Then, any missing data in the chart will be
referring to a non used symbol at that time (which means that you
define the new symbol using unused symbol from Symbol...
Note that this digital signature is a property to the publisher, it
is a global certification for software house provider, and setting it
in a different name will violate the international rules for the
VeriSign digital signatures certification.
T...
To transfer clients on the same tree do the following:
By right click on the desired client that you want to transfer from
the Accounts Tree [1] and choose Transfer [2] then Transfer
Office/client, after you do that you will notice an arrow beside tha...
To transfer clients on the same tree do the following:
By right click on the desired client that you want to transfer from
the Accounts Tree [1] and choose Transfer [2] then Transfer
Office/client, after you do that you will notice an arrow beside tha...
To transfer clients on the same tree do the following:
By right click on the desired client that you want to transfer from
the Accounts Tree
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2396]
and choose Transfer
[http:...
Right click on the desired client on the Accounts Tree [1] and
Choose SMS Configuration [2], fill the balance with the desired number
of allowed SMS for that client then press ok.
Links:
------
[1]
http://www.hybrid-solutions.com/support/index.php?...
Go to the Accounts Tree
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2396]
in your Backoffice, right click on the desired place you want to put
this account in, and choose New
[http://www.hybridsolutions.com/support/ind...
From the Administration Panels
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2385]
open the Reports Panel
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2443]
at your Backoffice, right clic...
From the Administration Panels
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2385]
open the Reports Panel
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2443]
at your Backoffice, right clic...
This happens when you login to your Backoffice as a real dealer. To
access any demo account, you must login
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2377]
as demo dealer and you will find it in the Accounts Tree
[ht...
The profit/loss for the positions depends on the calculation formula
for that symbol, so go to System Options
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394]
and open the Symbols Settings
[http://www.hybridsolutions....
That may happen because of wrong quotes from the price feed. You
can't change it from your Backoffice. You will need to submit a ticket
to the support center and provide them with the corret high/low prices
with the eaxact times of the wrong qoutes and...
From your Backoffice go to the desired client or office from the
Accounts Tree [1], right click and choose Parameters [2] and edit
parameters, from the general tab set the liquidation type to equity
and the liquidation point to the required value.
...
That may happen when the profit calculation formula
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2407]
for that symbol is modified, go to System Options
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/A...
In this case, you must check the transaction log for that account to
see if there is any strange orders and in case you find any, then
that's at most caused by wrong quote prices which means that the
client trade on wrong prices.
To avoid this, you ...
This may happen when your main feed has stopped (no update for prices)
for a while. To avoid switching to the backup feed, then uncheck the
option “auto switching between feeds”, from the System Options
[http://www.hybridsolutions.com/support/index.php...
The Client
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2376]
application is the platform that you will provide to your traders so
they will be able to start trading, and the Backoffice
[http://www.hybridsolutions.com/s...
Note that when you want to revoke a privilege from any dealer, you
have to set this privilege to false from privilege list [1].
For example, useing the dealer Admin, you have to revoke chatting
privilege from privilege list for the dealer X. Then l...
You can do that in the same way you create a demo dealer on your main
system. Connect to your Backoffice as demo dealer then in the Dealers
Tree
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2414]
create new dealers and ...
To do that please follow these steps:
From your Backoffice, go to the main node on the Accounts Tree
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2396]
and press right click on it then choose Parameters
[http://www.hy...
Sure, contact that company and ask them to provide you with the
username and password for their vertex currency server [1] and the IP
address for the server where their feed is configured then from your
Backoffice go to System Option [2] and open the D...
In the cases that are related to limit orders and spread, check the
following examples:
* If a client put buy limit order at price 1.5698 then when the ask
price on that client market watch reach to 1.5698 then the order will
get executed.
* If a...
In the cases that are related to limit orders and spread, check the
following examples:
* If a client put buy limit order at price 1.5698 then when the ask
price on that client market watch reach to 1.5698 then the order will
get executed.
* If a...
Double click on the client from the Accounts Tree
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2396],
and then you will see all of that client’s open positions in Trade
Panel
[http://www.hybridsolutions.com/support/inde...
Go to Reports Panel
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2443]
from the Administration Panels
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2385]
press right click on it and choos...
Go to System Options
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394]
and open the Data Feeds
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2405]
tab, from the currency servers window y...
You just need to check the option "move prices if market is closed",
from System Options
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394]
open the Symbol Settings
[http://www.hybridsolutions.com/support/index.php?/Kno...
From your Backoffice go to System Options
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394]
and open the Auto Broker
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2402]tab,
check the opt...
From your Backoffice go to System Options
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394]
and open the Auto Broker
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2402]tab,
check the opt...
You can go to dealer tree from the Navigator Window
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2396],
right click on the dealer that you want and choose Edit privileges
[http://www.hybridsolutions.com/support/index.ph...
In general, you can put any desired ref symbol according to your needs
and it will be applied on the calculation formula. Usually the ref
symbol for most of symbols is USD, and for the crosses is USD/the
second part of the cross (for GBP/JPY usually US...
In general, you can put any desired ref symbol according to your needs
and it will be applied on the calculation formula. Usually the ref
symbol for most of symbols is USD, and for the crosses is USD/the
second part of the cross (for GBP/JPY usually US...
From the System Options
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394]open
the Symbol Settings
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2403]
tab and double click on the desired ...
The system takes the high and low prices from the feed as is, so
when they are stopped on the feed, the high and low prices will not
change even its after 12:00 am. When your feed give new values for
high and low then it will be reflected immediately o...
Settled Status
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2385]
shows you all details refer to the close positions for your clients
(even the unused symbols) according to the period you choose. For
example: if you cho...
From your Backoffice, go to System Options
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394]and
open the Symbols Settings
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2403]tab,
double c...
From your Backoffice, go to System Options
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394]and
open the Symbols Settings
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2403]tab,
double c...
There are two types for the spread calculation, if you go from the
backoffice to System Options
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394],
Symbols Settings
[http://www.hybridsolutions.com/support/index.php?/Kno...
There are two types for the spread calculation, if you go from the
backoffice to System Options
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394],
Symbols Settings
[http://www.hybridsolutions.com/support/index.php?/Kno...
There are two types for the spread calculation, if you go from the
backoffice to System Options
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394],
Symbols Settings
[http://www.hybridsolutions.com/support/index.php?/Kno...
From your Backoffice, go to System Options
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394]and
open the Configuration
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2404]
tab, from the o...
From your Backoffice, go to System Options
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394]then
open the Configuration
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2404]
tab, click on ...
You must close all of the open positions (in normal way or manually)
on that symbol before you make the rollover.
Also, note that you must keep the trading open on that symbol till all
of its open positions are closed.
To create new demo or demo dealer by logining to your Backoffice as
demo dealer then normally create dealer from there and give him
privileges on demo tree.
To create new demo or history dealer by logining to your Backoffice
as history dealer then normally create dealer from there and give him
privileges on history tree.
You can do that by disconnecting any client from the Accounts Tree
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2396],
and then they will have to logon again. To do that, right click on the
client from the accounts tree...
That could happen when you are trying to re-open new positions for
symbols that you already delete or rollover them from symbol setting.
For example, that happens if you want to re-open new position for
symbol X after you delete or rollover the symbol ...
You can download tracing software like neotrace for example. To use
it, write the IP address in target box and then press enter.
Or you can open the http://www.ip2location.com [1] and type the IP
and this website will inform you with the location.
...
The coverage account is used when you run the VertexFX Bridge
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2212]
system. The following is a brief explanation for coverage account:
Let us suppose that you create cover...
This message "Not Enough Money
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2400]"
appears because the client has some positions at the pending orders
area, and they were in the chatting screen
[http://www.hybridsoluti...
From your Backoffice, you can grant privileges or revoke privileges to
control dealers.
To prevent dealers from performing any transactions except running
reports and seeing all windows, go to the Dealers Tree
[http://www.hybridsolutions.com/support/i...
Go to System Options
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394]and
open the Configuration
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2404]
tab, set the desired value for rows i...
The minus value appears because the commission value added to the P/L
since you set the option Compute Comm /Int to “When close a
position”. Go to System Options
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394]and
ope...
To prevent accessing it, you can just delete it from your
Backoffice, go to the System Options
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394]the
open the D
[http://www.hybridsolutions.com/support/index.php?/Knowledg...
You can enable the SMS service for any client from your Backoffice by
right click on the clients in the Accounts Tree
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2396],
then select SMS Configuration
[http://www.hybrids...
The white label clients can logon just at the white label system,
and they will not be able to login at the main system and the same
thing applies for the main system clients since they can't logon to
the white label system.
The white label clients can logon just at the white label system,
and they will not be able to login at the main system and the same
thing applies for the main system clients since they can't logon to
the white label system.
You can’t know the password for any dealer but you can reset or
change it by going to the Dealers Tree
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2396]then
choose Edit
[http://www.hybridsolutions.com/support/index.php...
For the clients:
You can’t know the password for any client but you can reset or
change it by right click on that client in the Accounts Tree
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2396]and
choose Edit
[http://www...
For the clients:
You can’t know the password for any client but you can reset or
change it by right click on that client in the Accounts Tree
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2396]and
choose Edit
[http://www...
You must close the Chatting Screen
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2385]
for all other online dealers then the orders will go to the remaining
dealer chatting screen. Or grant only one dealer privileges
[ht...
If you want to add new contract we advise you after adding it to pair
it with the previous contract “use the option paired with previous
oil contract from you Edit
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2406]
the ...
From the System Options
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394]go
to the Data Feeds
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2405]tab,
check the option "alert me when the ...
* To add new feed do the following:
From the System Options
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394]go
to the Data Feeds
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2405]tab...
* To add new feed do the following:
From the System Options
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394]go
to the Data Feeds
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2405]tab...
* To add new feed do the following:
From the System Options
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394]go
to the Data Feeds
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2405]tab...
To hide any symbol from all Backoffice and client terminals do the
following:
*
* To hide any symbol from certain dealer do the following:
Go to the dealer on the Dealers Tree
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Arti...
To hide any symbol from all Backoffice and client terminals do the
following:
*
* To hide any symbol from certain dealer do the following:
Go to the dealer on the Dealers Tree
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Arti...
The time on the market watch is the same as your platform time, so in
order to change it you must change the platform time and that will
reflect on your market watch.
To change your platform time do the following:
1-For clients and offices:
* Righ...
Select the account that you want to open the position for from your
Accounts Tree
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2396],
then right click on the symbol from Market Watch
[http://www.hybridsolutions.com/supp...
Right click on the client from the Accounts Tree
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2396]and
choose Parameter
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2413],
then choose th...
You can change your platform time to any desired time:
1-For clients and offices:
* Right click on the client/ office from the Accounts Tree
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2396].
* Choose Parameters...
There are two ways to send message to all of your clients:
* From your Backoffice go to the main node on your Accounts Tree
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2396]
and right click on it then choose the Br...
In this case do the following:
* Open your Dealers Tree
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2396]
and you will find a dealers department for the white labels.
* If not then create a new
[http://www.hybrids...
You can find any of your links by login to your customer login area on
our website www.hybridsolutions.com [http://www.hybridsolutions.com]
and then go to downloads. If you forget your password then click on
lost password and enter your registered emai...
You can find any of your links by login to your customer login area
on our website www.hybrid-solutions.com [1] and then go to downloads.
If you forget your password then click on lost password and enter your
registered email then submit and your passw...
First, use the F5 button to refresh the chart then check again.
This gab may happen because you rollover the new oil contract for
different symbol, Example: you used Nasdaq symbol setting and change
its source to new oil contract, then the chart will...
Help Desk Software by Hybrid Solutions