Knowledgebase : > Backoffice System (Advanced)
  DIFFERENT IMPLEMENTATION MODELS FOR VETEXFX TRADER You can use the VertexFX not only for Margin trading, but also for other models like:  * EXCHANGER IMPLEMENTATION MODEL. * JEWELRY SHOP IMPLEMENTATION MODEL. Any Exchange/Jewelry Shop can have V...
  To set the minimum lots per deal to "0.01" lot follow these steps "Micro lots": * From your Backoffice, go to the Navigator Window [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2396] then open the main node on the acc...
   When you start your business on VertexFx System, you will need to create (Clients, Accounts, Groups and Offices). To create any of these options, you need to go to the Navigator Window [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/A...
HOW CAN I EXPORT AN HTML REPORT TO EXCEL? You can export all HTML reports generated by VertexFX Platform by requesting the HTML report, if you are not using IE browser as a default web browser, then take the link of the generated report page and pas...
  WHAT DOES THE "FREE MARGIN" MEAN? The Free Margin also called effective margin, which equals Equity + Margin Requirement; it means how many lots of a certain currency can a client buy with the money he actually own at the current time. RELATED TOPICS...
How I can track and monitor my accounts that are in a critical status (Margin call) and close to be liquidated?  You can track accounts that are in a critical status (Margin call) which are close to be liquidated using the maintenance margin call report ...
  HOW CAN I KNOW THE AVERAGE PRICE OF MY OPEN POSITION NET TRADES? To know the average price of net traded amounts for selected client's option position, select the account your need to see its Net Trade Panel [http://www.hybridsolutions.com/support/ind...
What will happen to an account open positions if this account reached to the liquidation point, and his account options is not set to be “do not liquidate”?  If an account open positions and this account reached to the liquidation point, this account opt...
HOW CAN I SET A SEPARATE GROUP OR TREE OF CLIENTS WITH A SEPARATED DEALER AND SEPARATED FEEDS? For example you have two different feed applications (lets say feed A and Feed B), and got two groups on your accounts tree (lets say Group1 and Group2), each ...
Why There is a difference between the " Total P/L from the Floating Status " and the " Total P/L from the Account Status " ? You will find a difference between the "Total P/L from the Floating Status [http://www.hybridsolutions.com/support/index.php?/Kno...
Why some Limit/stop orders don't hit although the price hit on my market watch (MW)? That's because there are two types for the spread calculation, if you go from the backoffice to System Options [http://www.hybridsolutions.com/support/index.php?/Knowled...
How can I set more than one username and password for a certain group? How to create 2 logins or more for one group in the client terminal. You can do that by creating more than one group and transfer the group to be a sub groups, and each group will ha...
 WHY MY ADMIN DEALER CAN'T SEE THE GROUP OF PRIVILEGES OF THE DEMO DEALER? If you create a group of privileges on your system using the Demo dealer then your Admin dealer will not be able to see this group. That’s because the Admin and Demo dealer have ...
WHY THE SYMBOLS PRICES RATES ON MY SYSTEM ARE NOT MOVING? When you face this case check the following: * The DDE links (Dynamic Data Exchange) of your own data feed application may stop working for some reason, so access your server remotely which con...
Why my dealer can not reject a limit/stop hit order? This is because this dealer does not have privilege of (limit/stop orders - ignore hit [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2429]). To set this privilege use a...
How can I generate total symbols trade amount report for a certain office, group or client? In VertexFX system you can generate a report for a specific client, by right clicking on the Report Panel [http://www.hybridsolutions.com/support/index.php?/Knowl...
Why the bid prices on my client Market Watch is not equal to the bid prices on chart for a certain symbol? That's because there are two types for the spread calculation, if you go from the backoffice to System Options [http://www.hybridsolutions.com/supp...
Why some money transactions for a specific account does not appear in the report? The only reason if a money transactions for a specific account does not appear in the reports, is because the selected account is a Demo account [http://www.hybridsolutions...
  HOW CAN I SET THE VISIBILITY FOR SYMBOLS TO SOME WHITE LABEL DEALERS AND CLIENTS? To display or hide the symbols for the dealer or for the clients do the following: * For Dealers: From the Navigator Window [http://www.hybridsolutions.com/support/in...
How can I export the prices of the market watch to an excel sheet? If you want to export the prices on an excel sheet, do the following: 1- From the System Options [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394]choose...
What is the way of calculating the formula of the equity? Calculating the equity in our system depends on three main parameters: * Balance. * Floating Profit/Loss. * Credit (In /Out). The main formula is: _Equity = Balance + Flt P/L + Cred...
How can I remove the re-quoting option so that orders will not ask my clients confirmation for re-quoting? You can do that by opening the System Options [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394]then go to Symbols...
How can I change the background color of the market watch? To change the backgrounds of the Market Watch follow these steps: * Open the Backoffice platform and login to it. * Go to System Option [http://www.hybridsolutions.com/support/index.php?/Kno...
WHY I CAN NOT SEE IF SOMEONE IS SITTING ONLINE IN MY ACCOUNT TREE IN BACKOFFICE? You can see the online clients from the window of the online sessions tab, if you double click on any client from this window, you will be able to see it on your accounts tr...
   The leverage is the percentage of initial margin referenced to the contract size. So if you want to set the leverage 1:400 do the following: * From the Symbols Setting [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2...
  First step from your Backoffice: * Open the System Options [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394]and go to "Configuration [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2404...
  To prevent the Dealer from seeing the clients on your White Label, follow the below steps: * Let the White Lable to be on the same level of your main accounts tree. * Create a new dealer for example name it Dealer2. * From the Navigator Window ...
To remove the private news for a specific client or White Label follow these steps: * Log in to your Backoffice. * From the Navigator Window [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2396]open the accounts tree and...
How I can enable the interest for the symbols and for specific client? You can enable the Interest option on symbols that your clients are trading by following these steps: * From the Backoffice go to the main menu and choose System Options [http://ww...
  Note that deleting an account action works only on the accounts which don't have any transaction. Since the VertexFX system does not support deleting accounts which have transactions. You can delete an account for any client on your system by followin...
What is Trading By Amount Traditionally, Most of the available systems do the trading by the amount LOT and referenced on the USD, this is the default of the VertexFX Trader, but not the only setup.[alt] Trading by amount is standing for the ability to ...
   White Label is a Subsystem that runs as a part of your tree where you can manage all its dealers and so their corresponding privileges and all about their security settings. Follow the coming instructions for the white label settings: CREATING A DEAL...
Below are some more explanations about one of the general competitive features of VertexFX Trader, which is its high level of transparency in trading . VertexFX is classified as one of the most transparent trading systems where a client can trade ea...
MULTI-LEVEL MANAGEMENT Multi-Leveling is the main competitive feature of VertexFX Trader that Hybrid Solutions meant to implement it over every place on the system. Parameters at VertexFX Trader is managed to each tree node part, or in a multi-leveling hi...
WHAT IS VERTEXFX SMS SERVICE? VertexFX Trader Solutions are supported with some value added services to supply and support the main trading system functionalities with some state of the art features that can make the trading features mor[alt]e profession...
  Use the edit symbol to edit the settings of a certain symbol, by right click on the desired symbol from the Symbols Settings [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2403]and choose edit, and after you finish from c...
  You can know your  SMS balance by following the next steps: * Press right Click on the main Tree Node [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2396]in the backoffice and choose SMS Configuration [http://www.hybri...
What is VertexFX SMS Service? VertexFX Trader Solutions are supported with some value added services to supply and support the main trading system functionalities with some state of the art features that can make the trading features more professional an...
Here you will find the suitable way for controlling the News sliding. In BO/Client terminal, you will see two types of news slides; Public News and Private News, and each one of them is classified to two subs; Dealer News and Clients News. How do i acces...
  WHAT ARE THE ADJUSTMENTS? One of the activities that the dealer can do while exercising on the VertexFX system is to make an adjustment on money that belong to a certain account which already exists on that dealer tree. And whenever he wants to do thi...
The Mailbox is a communication service in the VertexFX system that allows the dealer to send mails to his Clients, Groups, and Offices. When the dealer select a client, group or office and press Right Click - Mailbox. 1) Check Mail: Through this option t...
  Select Net Trading-Symbols [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2637] report from the Reports Panel [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2443], after you do it will show ...
  You can generate such a report in many ways, we will explain them now, and we hope they meets your goal. * You can right click on any client or group from the Accounts Tree [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/Vie...
  Net Trading - Symbols Types [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2636], and Net Trading - Symbols [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2637] reports are for all closed "S...
  At the Trade Panel [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2386], the prices and the P/L are calculated regarding to the prices with the account's spread, while at the Floating Status [http://www.hybridsolutions.co...
White Label is a Subsystem that runs as a part of your tree where you can manage all its dealers and so their corresponding privileges and all about their security settings. Follow the coming instructions for the white label settings: CREATING A DEA...
  Actually you can set default parameters [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2413] for any office, also for the whole system.  * To set a default parameters for the whole system right click on the main tree n...
  You can manage your tree in multi levels (auto real clients, manual real clients, white labels clients (if available) and Smart Dealer [http://www.hybridsolutions.com/plugins/vbl/free/vbl-smart-dealer.html] clients (if available)) according to followin...
  You can manage your tree in multi levels (auto real clients, manual real clients, white labels clients (if available) and Smart Dealer [http://www.hybridsolutions.com/plugins/vbl/free/vbl-smart-dealer.html] clients (if available)) according to followin...
  To do that there are two reports that help you to fetch this data exactly:  * * Net trading - Symbols Types [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2636]: this report displays the net closed spot and future a...
  The Money Transactions Report [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2639] shows you all the money transactions represented by either a Deposit, a Withdrawal, an Adjustment, credit in or credit out done by the BO....
  Simply, Settled Status Panel show you the details of total closed positions for the selected office or IB where the floating status tab show you the details of total current open positions for the selected office or IB. RELATED TOPICS: * Administra...
  To define a new unit on your system, and you will name it let say AMOUNT. To create new units follow these steps: * Login to the Backoffice and from the main menu go to System Options [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/...
  According to our development policy, the delete client or account options were disabled from the system in the new version; instead you can transfer any client to the history server by right click on the client and choose Transfer  [http://www.hybridso...
  From the Backoffice go to System Options [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394] the open the Configuration [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2404] tab, check the o...
  From System Options [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394]open Symbol Settings [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2403] then double click on any symbol, from the ge...
  From System Options [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394]open Symbol Settings [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2403] then double click on any symbol, from the ge...
  By this option you will be able to configure your SMS settings for your client(s). [SMSConfiguration] The SMS configuration contains the following option: * Balance: Will show you how much SMS balance you got for the selected group.   * Mobile: ...
  By this option you will be able to configure your SMS settings for your client(s). [SMSConfiguration] The SMS configuration contains the following option: * Balance: Will show you how much SMS balance you got for the selected group.   * Mobile: ...
  You will be able to delete an account from the accounts tree only if this account doesn’t have any transactions. This can be done selecting the office/ client from the Accounts Tree [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Artic...
  To disable the news service for any client, and then right click on that client from the Accounts Tree [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2396]and choose Parameters [http://www.hybridsolutions.com/support/inde...
  You can set different liquidation type for every client.  Go to any client/ group in the Accounts Tree [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2396], right click and choose Parameters [http://www.hybridsolutions.c...
  To edit the re-qoute message timer go to System Options [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394] and oprn the Configuration [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2404] t...
  In VertexFX the clients/ groups privileges are placed in the Parameters [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2413]. You can edit the parameters of any group by opening the Accounts Tree [http://www.hybridsolutio...
  Actually, you can take a margin on the hedged positions by controlling the "Margin Req Type" option. Go to System Options [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394]and open the Parameter [http://www.hybridsoluti...
  Actually, you can take a margin on the hedged positions by controlling the "Margin Req Type" option. Go to System Options [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394]and open the Configuration [http://www.hybridso...
  If the high/ low values on your system have not changed even though they changed on your feed, Check from the following: *  First, you must make sure that you are connected to your feed and not to another one from the Data Feeds [http://www.hybridso...
  From your Backoffice go to Report Panel [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2443] from the Administration Panels [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2385], right click ...
  From your Backoffice, go to System Options [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394] and open the Configuration [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2404] tab, if you ch...
  This report is supported by the system and you can create it by the following steps: * Right click on the Reports Panel [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2443] in your Administrations Panels [http://www.hy...
  At first you will need to create a new group in your Accounts Tree [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2396], so from the account tree right click on the desired node and choose New [http://www.hybridsolutions....
  Check the Market Orders History Report [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2640], which shows you exactly all the market orders that came to the chatting window and for every order the action that was done by t...
  To get full transaction log report include all the positions then go Report Panel [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2443] from the Administration Panels [http://www.hybridsolutions.com/support/index.php?/Know...
You can see the clients who have credit as a report from Reports Panel [1] in the Administration Panels [2], right click on the reports panel and choose Account Status Report [3], then click on the desired office on the tree and press report. The gener...
  The admin dealer has all privileges, and you can grant chatting privilege by your administrator account. Go to Dealers Tree [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2396] and right click on the dealer you want to gi...
To add any new contract on Symbols Settings [1], you can use any old contract for that symbol or any unused symbol there. Just by double click on any not needed symbol to Edit [2] its settings then change the description to any desired name, make sure ...
  Note that the news service is a VAD which means you have to subscribe on it by contacting the sales department, in order to have the privilege to enable or disable this service for your clients. In case you subscribe for this service and you are lice...
There is no difference between the real accounts and the demo accounts regarding to the news service, which means both of those accounts can receives the news if it's enabled for them. Note that the news service is a VAD which means you have to subscr...
  You can check the chart by clicking F5 to refresh the chart so it will get the new data. Then, any missing data in the chart will be referring to a non used symbol at that time (which means that you define the new symbol using unused symbol from Symbol...
Note that this digital signature is a property to the publisher, it is a global certification for software house provider, and setting it in a different name will violate the international rules for the VeriSign digital signatures certification. T...
To transfer clients on the same tree do the following: By right click on the desired client that you want to transfer from the Accounts Tree [1] and choose Transfer [2] then Transfer Office/client, after you do that you will notice an arrow beside tha...
To transfer clients on the same tree do the following: By right click on the desired client that you want to transfer from the Accounts Tree [1] and choose Transfer [2] then Transfer Office/client, after you do that you will notice an arrow beside tha...
  To transfer clients on the same tree do the following: By right click on the desired client that you want to transfer from the Accounts Tree [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2396] and choose Transfer [http:...
Right click on the desired client on the Accounts Tree [1] and Choose SMS Configuration [2], fill the balance with the desired number of allowed SMS for that client then press ok. Links: ------ [1] http://www.hybrid-solutions.com/support/index.php?...
  Go to the Accounts Tree [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2396] in your Backoffice, right click on the desired place you want to put this account in, and choose New [http://www.hybridsolutions.com/support/ind...
  From the Administration Panels [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2385] open the Reports Panel [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2443] at your Backoffice, right clic...
  From the Administration Panels [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2385] open the Reports Panel [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2443] at your Backoffice, right clic...
  This happens when you login to your Backoffice as a real dealer. To access any demo account, you must login [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2377] as demo dealer and you will find it in the Accounts Tree [ht...
  The profit/loss for the positions depends on the calculation formula for that symbol, so go to System Options [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394] and open the Symbols Settings [http://www.hybridsolutions....
That may happen because of wrong quotes from the price feed. You can't change it from your Backoffice. You will need to submit a ticket to the support center and provide them with the corret high/low prices with the eaxact times of the wrong qoutes and...
From your Backoffice go to the desired client or office from the Accounts Tree [1], right click and choose Parameters [2] and edit parameters, from the general tab set the liquidation type to equity and the liquidation point to the required value. ...
  That may happen when the profit calculation formula [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2407] for that symbol is modified, go to System Options [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/A...
In this case, you must check the transaction log for that account to see if there is any strange orders and in case you find any, then that's at most caused by wrong quote prices which means that the client trade on wrong prices. To avoid this, you ...
  This may happen when your main feed has stopped (no update for prices) for a while. To avoid switching to the backup feed, then uncheck the option “auto switching between feeds”, from the System Options [http://www.hybridsolutions.com/support/index.php...
  The Client [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2376] application is the platform that you will provide to your traders so they will be able to start trading, and the Backoffice [http://www.hybridsolutions.com/s...
Note that when you want to revoke a privilege from any dealer, you have to set this privilege to false from privilege list [1]. For example, useing the dealer Admin, you have to revoke chatting privilege from privilege list for the dealer X. Then l...
  You can do that in the same way you create a demo dealer on your main system. Connect to your Backoffice as demo dealer then in the Dealers Tree [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2414] create new dealers and ...
  To do that please follow these steps: From your Backoffice, go to the main node on the Accounts Tree [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2396] and press right click on it then choose Parameters [http://www.hy...
Sure, contact that company and ask them to provide you with the username and password for their vertex currency server [1] and the IP address for the server where their feed is configured then from your Backoffice go to System Option [2] and open the D...
  In the cases that are related to limit orders and spread, check the following examples: * If a client put buy limit order at price 1.5698 then when the ask price on that client market watch reach to 1.5698 then the order will get executed.  * If a...
  In the cases that are related to limit orders and spread, check the following examples: * If a client put buy limit order at price 1.5698 then when the ask price on that client market watch reach to 1.5698 then the order will get executed.  * If a...
  Double click on the client from the Accounts Tree [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2396], and then you will see all of that client’s open positions in Trade Panel [http://www.hybridsolutions.com/support/inde...
  Go to Reports Panel [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2443] from the Administration Panels [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2385] press right click on it and choos...
  Go to System Options [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394] and open the Data Feeds [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2405] tab, from the currency servers window y...
  You just need to check the option "move prices if market is closed", from System Options [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394] open the Symbol Settings [http://www.hybridsolutions.com/support/index.php?/Kno...
  From your Backoffice go to System Options [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394] and open the Auto Broker [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2402]tab, check the opt...
  From your Backoffice go to System Options [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394] and open the Auto Broker [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2402]tab, check the opt...
  You can go to dealer tree from the Navigator Window [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2396], right click on the dealer that you want and choose Edit privileges [http://www.hybridsolutions.com/support/index.ph...
  In general, you can put any desired ref symbol according to your needs and it will be applied on the calculation formula. Usually the ref symbol for most of symbols is USD, and for the crosses is USD/the second part of the cross (for GBP/JPY usually US...
  In general, you can put any desired ref symbol according to your needs and it will be applied on the calculation formula. Usually the ref symbol for most of symbols is USD, and for the crosses is USD/the second part of the cross (for GBP/JPY usually US...
  From the System Options [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394]open the Symbol Settings [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2403] tab and double click on the desired ...
The system takes the high and low prices from the feed as is, so when they are stopped on the feed, the high and low prices will not change even its after 12:00 am. When your feed give new values for high and low then it will be reflected immediately o...
  Settled Status [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2385] shows you all details refer to the close positions for your clients (even the unused symbols) according to the period you choose. For example: if you cho...
  From your Backoffice, go to System Options [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394]and open the Symbols Settings [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2403]tab, double c...
  From your Backoffice, go to System Options [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394]and open the Symbols Settings [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2403]tab, double c...
  There are two types for the spread calculation, if you go from the backoffice to System Options [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394], Symbols Settings [http://www.hybridsolutions.com/support/index.php?/Kno...
  There are two types for the spread calculation, if you go from the backoffice to System Options [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394], Symbols Settings [http://www.hybridsolutions.com/support/index.php?/Kno...
  There are two types for the spread calculation, if you go from the backoffice to System Options [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394], Symbols Settings [http://www.hybridsolutions.com/support/index.php?/Kno...
  From your Backoffice, go to System Options [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394]and open the Configuration [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2404] tab, from the o...
  From your Backoffice, go to System Options [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394]then open the Configuration [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2404] tab, click on ...
You must close all of the open positions (in normal way or manually) on that symbol before you make the rollover. Also, note that you must keep the trading open on that symbol till all of its open positions are closed.
To create new demo or demo dealer by logining to your Backoffice as demo dealer then normally create dealer from there and give him privileges on demo tree.
To create new demo or history dealer by logining to your Backoffice as history dealer then normally create dealer from there and give him privileges on history tree.
  You can do that by disconnecting any client from the Accounts Tree [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2396], and then they will have to logon again. To do that, right click on the client from the accounts tree...
  That could happen when you are trying to re-open new positions for symbols that you already delete or rollover them from symbol setting. For example, that happens if you want to re-open new position for symbol X after you delete or rollover the symbol ...
You can download tracing software like neotrace for example. To use it, write the IP address in target box and then press enter. Or you can open the http://www.ip2location.com [1] and type the IP and this website will inform you with the location. ...
  The coverage account is used when you run the VertexFX Bridge [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2212] system. The following is a brief explanation for coverage account:  Let us suppose that you create cover...
  This message "Not Enough Money [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2400]"  appears because the client has some positions at the pending orders area, and they were in the chatting screen [http://www.hybridsoluti...
  From your Backoffice, you can grant privileges or revoke privileges to control dealers. To prevent dealers from performing any transactions except running reports and seeing all windows, go to the Dealers Tree [http://www.hybridsolutions.com/support/i...
  Go to System Options [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394]and open the Configuration [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2404] tab, set the desired value for rows i...
  The minus value appears because the commission value added to the P/L since you set the option Compute Comm /Int to “When close a position”. Go to System Options [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394]and ope...
  To prevent accessing it, you can just delete it from your Backoffice, go to the System Options [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394]the open the D [http://www.hybridsolutions.com/support/index.php?/Knowledg...
  You can enable the SMS service for any client from your Backoffice by right click on the clients in the Accounts Tree [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2396], then select SMS Configuration [http://www.hybrids...
The white label clients can logon just at the white label system, and they will not be able to login at the main system and the same thing applies for the main system clients since they can't logon to the white label system.
The white label clients can logon just at the white label system, and they will not be able to login at the main system and the same thing applies for the main system clients since they can't logon to the white label system.
  You can’t know the password for any dealer but you can reset or change it by going to the Dealers Tree [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2396]then choose Edit [http://www.hybridsolutions.com/support/index.php...
  For the clients: You can’t know the password for any client but you can reset or change it by right click on that client in the Accounts Tree [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2396]and choose Edit [http://www...
  For the clients: You can’t know the password for any client but you can reset or change it by right click on that client in the Accounts Tree [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2396]and choose Edit [http://www...
  You must close the Chatting Screen [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2385] for all other online dealers then the orders will go to the remaining dealer chatting screen. Or grant only one dealer privileges [ht...
  If you want to add new contract we advise you after adding it to pair it with the previous contract “use the option paired with previous oil contract from you Edit [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2406] the ...
  From the System Options [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394]go to the Data Feeds [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2405]tab, check the option "alert me when the ...
  * To add new feed do the following: From the System Options [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394]go to the Data Feeds [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2405]tab...
  * To add new feed do the following: From the System Options [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394]go to the Data Feeds [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2405]tab...
  * To add new feed do the following: From the System Options [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394]go to the Data Feeds [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2405]tab...
  To hide any symbol from all Backoffice and client terminals do the following: * * To hide any symbol from certain dealer do the following: Go to the dealer on the Dealers Tree [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Arti...
  To hide any symbol from all Backoffice and client terminals do the following: * * To hide any symbol from certain dealer do the following: Go to the dealer on the Dealers Tree [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Arti...
  The time on the market watch is the same as your platform time, so in order to change it you must change the platform time and that will reflect on your market watch. To change your platform time do the following: 1-For clients and offices:  * Righ...
  Select the account that you want to open the position for from your Accounts Tree [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2396], then right click on the symbol from Market Watch [http://www.hybridsolutions.com/supp...
  Right click on the client from the Accounts Tree [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2396]and choose Parameter [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2413], then choose th...
  You can change your platform time to any desired time: 1-For clients and offices:  * Right click on the client/ office from the Accounts Tree [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2396]. * Choose Parameters...
  There are two ways to send message to all of your clients:  * From your Backoffice go to the main node on your Accounts Tree [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2396] and right click on it then choose the Br...
  In this case do the following: * Open your Dealers Tree [http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2396] and you will find a dealers department for the white labels. * If not then create a new [http://www.hybrids...
  You can find any of your links by login to your customer login area on our website www.hybridsolutions.com [http://www.hybridsolutions.com] and then go to downloads. If you forget your password then click on lost password and enter your registered emai...
You can find any of your links by login to your customer login area on our website www.hybrid-solutions.com [1] and then go to downloads. If you forget your password then click on lost password and enter your registered email then submit and your passw...
  First, use the F5 button to refresh the chart then check again. This gab may happen because you rollover the new oil contract for different symbol, Example: you used Nasdaq symbol setting and change its source to new oil contract, then the chart will...
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