Knowledgebase : Technical Support > FAQ's > Back End (Public) > Server Side (General)
_ Traceroute_ is a command which can show you the path a packet of information takes from your computer to one you specify. It will list all the routers it passes through until it reaches its destination, or fails to and is discarded. In addition to this,...
HOW TO TAKE A BACKUP FOR MY SYMBOLS ON MY FEED SERVER?  In order to take a backup for your symbols configuration from your server to your local PC so that you can save it at your side to be used later in emergency cases or use it in another feed server t...
If you want to change the SMS sender ID of your system from "VertexFX" to your company name (Let’s say XXX), do the following: 1- You have to open a ticket using an e-mail from your company domain (ex: a@XXX.com) 2- Send this ticket to this e-mail: inst...
HOW CAN I SET A SEPARATE GROUP OR TREE OF CLIENTS WITH A SEPARATED DEALER AND SEPARATED FEEDS? For example you have two different feed applications (lets say feed A and Feed B), and got two groups on your accounts tree (lets say Group1 and Group2), each ...
If your clients are facing latency on the system from their side, and the status bar shows "Waiting Mode" (which means that the system is loading your client data), and the waiting took too much time, check the following: 1. If you noticed that the inter...
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