Knowledgebase : Technical Support > FAQ's > Back End (Public) > Backoffice System (General)
  DIFFERENT IMPLEMENTATION MODELS FOR VETEXFX TRADER You can use the VertexFX not only for Margin trading, but also for other models like:  * EXCHANGER IMPLEMENTATION MODEL. * JEWELRY SHOP IMPLEMENTATION MODEL. Any Exchange/Jewelry Shop can have V...
   When you start your business on VertexFx System, you will need to create (Clients, Accounts, Groups and Offices). To create any of these options, you need to go to the Navigator Window [http://www.hybrid-solutions.com/support/index.php?/Knowledgebase/...
Best VertexFX Binary Option Dealing Room Configuration Binary option is sorted as exotic option, so far binaries are so simple to use and understandable functionally. The most popular binary option function is a “high-low” option. Affording access to sto...
DEALING ROOM CONFIGURATION RECOMMENDATION: * By applying the Physical Trading all clients orders will be sent to the dealing room, so the confirmation window [http://www.hybrid-solutions.com/support/index.php?/Knowledgebase/Article/View/2385] must be a...
The following table shows the difference between Full System and White Label and limitations: Limitation Description Full System White Label  Feeds Control [http://www.hybrid-solutions.com/support/index.php?/Knowledgebase/Article/View/240...
Windows 8 sometimes disables the Title bar options by default, to enable it and be able to minimize, maximize, restore screen and exit from the Title Bar all you need to do is the following: [TitleBar] * Perform a right click on your VertexFX terminal...
  To set Arabic letters to your login information over VetretxFX platform, you need at first to set on your PC the “Current language for non-Unicode programs” to Arabic language. This can be done by the following steps: * From the Start Window go to t...
To obtain the optimum Trading Platform Structure [http://www.hybrid-solutions.com/platform/what-is-vertexfx/trading-platform-structure.html] for VertexFx System, you will need to keep your system in its Optimum Server Structure [http://www.hybrid-solution...
What is scalping? Scalping [http://en.wikipedia.org/wiki/Scalping_(trading)] is a trading strategy in which the trader makes dozens or even hundreds of trades daily, looking to capture a few pips per trade. Generally, scalpers stay in trades for less than...
How to make the launch button and the never make the windows alert you to allow the VertexFX platforms run if you are using windows 7 or vista. You will have to dicrease the UAC (User Account Control) to the “Never notify me”  level. Note: Disabling UAC w...
  This article will explain to you how the market order life cycle works in VertexFX system, depending on VertexFX VADS applications which are used within VertexFX system. [OrdeFlow]   When the client place a market order using VertexFX (Client Platfo...
This is a quick over view on how to edit the "Profit formula" of your symbols, and recommended Trading Stoppage Seconds that you need to set from Symbols Settings --> Trading Time panel --> then  enable "Stop trading on this symbol after prices stopping f...
  WHAT DOES THE "FREE MARGIN" MEAN? The Free Margin also called effective margin, which equals Equity + Margin Requirement; it means how many lots of a certain currency can a client buy with the money he actually own at the current time. RELATED TOPICS...
How can I change the time zone for all of Backoffice dealers and Client accounts? BACKOFFICE SIDE: To change the time zone in the Backoffice side you will need to change the GMT offset of the dealer as the following steps: * After you login to the Ba...
How I can track and monitor my accounts that are in a critical status (Margin call) and close to be liquidated?  You can track accounts that are in a critical status (Margin call) which are close to be liquidated using the maintenance margin call report ...
  HOW CAN I KNOW THE AVERAGE PRICE OF MY OPEN POSITION NET TRADES? To know the average price of net traded amounts for selected client's option position, select the account your need to see its Net Trade Panel [http://www.hybrid-solutions.com/support/in...
What will happen to an account open positions if this account reached to the liquidation point, and his account options is not set to be "do not liquidate"? If an account open positions and this account reached to the liquidation point, this account...
HOW CAN I SET A SEPARATE GROUP OR TREE OF CLIENTS WITH A SEPARATED DEALER AND SEPARATED FEEDS? For example you have two different feed applications (lets say feed A and Feed B), and got two groups on your accounts tree (lets say Group1 and Group2), each ...
Why There is a difference between the " Total P/L from the Floating Status " and the " Total P/L from the Account Status " ? You will find a difference between the "Total P/L from the Floating Status [1]" and the "Total P/L from the Account Status [2...
Why some Limit/stop orders don't hit although the price hit on my market watch (MW)? That's because there are two types for the spread calculation, if you go from the backoffice to System Options [http://www.hybrid-solutions.com/support/index.php?/Knowle...
How can I set more than one username and password for a certain group? How to create 2 logins or more for one group in the client terminal. You can do that by creating more than one group and transfer the group to be a sub groups, and each group will ha...
WHY MY ADMIN DEALER CAN'T SEE THE GROUP OF PRIVILEGES OF THE DEMO DEALER? If you create a group of privileges on your system using the Demo dealer then your Admin dealer will not be able to see this group. That's because the Admin and Demo dealer...
WHY THE SYMBOLS PRICES RATES ON MY SYSTEM ARE NOT MOVING? When you face this case check the following: * The DDE links (Dynamic Data Exchange) of your own data feed application may stop working for some reason, so access your server remotely which...
Why my dealer can not reject a limit/stop hit order? This is because this dealer does not have privilege of (limit/stop orders - ignore hit [1]). To set this privilege use a dealer how have a higher privilege (as like the ADMIN dealer), and go to th...
How can I generate total symbols trade amount report for a certain office, group or client? In VertexFX system you can generate a report for a specific client, by right clicking on the Report Panel [1] and choose the "Net trading - Symbol [2]" report...
Why the bid prices on my client Market Watch is not equal to the bid prices on chart for a certain symbol? That's because there are two types for the spread calculation, if you go from the backoffice to System Options [1], Symbols Settings [2] the...
Why some money transactions for a specific account does not appear in the report? The only reason if a money transactions for a specific account does not appear in the reports, is because the selected account is a Demo account [1]and while the system...
HOW CAN I SET THE VISIBILITY FOR SYMBOLS TO SOME WHITE LABEL DEALERS AND CLIENTS? To display or hide the symbols for the dealer or for the clients do the following: * For Dealers: From the Navigator Window [1]go to the Dealers Tree [2] then right...
How can I export the prices of the market watch to an excel sheet? If you want to export the prices on an excel sheet, do the following: 1- From the System Options [http://www.hybrid-solutions.com/support/index.php?/Knowledgebase/Article/View/2394]cho...
How can I remove the re-quoting option so that orders will not ask my clients confirmation for re-quoting? You can do that by opening the System Options [1]then go to Symbols Settings [2]tab, choose the symbol that you want to apply this option on th...
How can I change the background color of the market watch? To change the backgrounds of the Market Watch follow these steps: * Open the Backoffice platform and login to it. * Go to System Option [1] and open the Symbols Settings [2]. * Then ...
How I can enable the interest for the symbols and for specific client? You can enable the Interest option on symbols that your clients are trading by following these steps: * From the Backoffice go to the main menu and choose System Options [1] t...
MULTI-LEVEL MANAGEMENT Multi-Leveling is the main competitive feature of VertexFX Trader that Hybrid Solutions meant to implement it over every place on the system. Parameters at VertexFX Trader is managed to each tree node part, or in a multi-leveling hi...
What is VertexFX SMS Service? VertexFX Trader Solutions are supported with some value added services to supply and support the main trading system functionalities with some state of the art features that can make the trading features more professional a...
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