Knowledgebase: Sales
White Label Order Processing Cycle
Posted by Rima Zurqan, Last modified by Ismail Moamer on 17 July 2019 05:32 AM

Dear valued customer

Although white label process is a 2 working days procedure to come alive, it sometimes may take weeks before being delivered due to one or more of the following reasons:

  • Lack of providing correct KYC documents.
  • Unclear or wrong company Logo and contact info which most of the time requires repackaging again and this is time consuming for both of us.
  • Requesting single white label and not having WL distribution agreement where you keep negotiate for the single WL each time while it has a fixed pricing, and processing a Single WL invoice takes time unlike the Bulk white labels one.
  • Signing the White label contract with mixed information or signatures.

In order to speed up processing the white label with its best as of 1-2 days at maximum, make sure to do the following:

  1. Get your bulk WL distribution agreement with its credit now and save your time discussing the white label offer each time.
  2. Fill the white label contract with the correct information and each party on it's specified spaces to avoid sending you the contract again, as contract with mixed details will not be accepted.
  3. Order your WL with the following KYC documents directly (Company certificate and/or ID, driving license) and supply us with these document with the white label contract.
  4. Company clear information with forwarding verification email from your WL domain directly. Your WL logo should be clear with the requested sizes; 55×55 (Setup Image, PNG) and 32×32 (Desktop ICON) and 80×80 (Help about image, PNG) And sent as source file AI, PSD

We appreciate your cooperation with us to assure serving you with our finest services and at the earliest.

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