Logon and Connecting to the system
Posted by Mohammad Rahhal, Last modified by Diana Alkouni on 14 September 2020 01:06 PM
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Log on to the system
Connection Status:
Trusted Plugins
Contains the following options:
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Comments (18)
gharib nawaz
21 September 2012 03:21 PM
im a vry early uzr ndis article z uzeful.
gharib nawaz
21 September 2012 03:22 PM
im a vry early uzr ndis article z uzeful.
jani malik
04 December 2012 06:27 AM
Sir, can i use one window for multi users use.?
thanks
thanks
Yousef Ibrahim
04 December 2012 08:40 AM
Hello Jani, do you mean that you want a platform for Multi user trading? If so, you may consider downloading e-Broker which is a Multi Account Terminal, download it by visiting http://www.hybrid-solutions.com/vertexfxeb.exe and you can learn about it by visiting http://www.hybrid-solutions.com/support/index.php?/Knowledgebase/Article/View/2719
If that's not what you are looking for, please explain more by replying to this comment.
If that's not what you are looking for, please explain more by replying to this comment.
muhammad usman
18 January 2013 01:54 PM
sir i frgt my paswrd plz tl me the way 2 reset it
Yousef Ibrahim
18 January 2013 06:35 PM
Hello Usman,
You may go to Help -> About from your Client Terminal to find the Dealing Room contact information. We suggest to contact them to reset your password.
You may go to Help -> About from your Client Terminal to find the Dealing Room contact information. We suggest to contact them to reset your password.
Saleem
20 February 2013 07:27 PM
sir, i have follow all the instructions above but every time the massage comes that "ur current version is 10.0.13 u must download version 10.1.10"
Yousef Ibrahim
24 February 2013 12:01 PM
Hello Saleem,
There is system updates ever now and then. It seems you have an old version of VertexFX Trader. When the system check for your system version and finds it old, the automatic update system runs to download the latest version which is why it showed you the message you are referring.
There is system updates ever now and then. It seems you have an old version of VertexFX Trader. When the system check for your system version and finds it old, the automatic update system runs to download the latest version which is why it showed you the message you are referring.
saba
14 November 2013 01:31 AM
i hv an error in my account regarding access of account.....error is invalid username or password....although i hv not changed any of them....wts the reason behind it and how can i resolve this problem????
Yousef Ibrahim
14 November 2013 08:17 AM
Hello Saba,
You may contact your Dealing Room by going to Help -> About to find their contact information. Please note that the system shows real results. Your Username and/or Password might be changed from the Backoffice.
You may contact your Dealing Room by going to Help -> About to find their contact information. Please note that the system shows real results. Your Username and/or Password might be changed from the Backoffice.
Hasnain
16 February 2014 09:27 PM
Sir,
I facing login problel using demo account,actually i,m not understanding how write my username and password? While i,m writing my username just like (11953) but failed.Please tell me the process of saving and writing of username and password in detail.....thanks.......
I facing login problel using demo account,actually i,m not understanding how write my username and password? While i,m writing my username just like (11953) but failed.Please tell me the process of saving and writing of username and password in detail.....thanks.......
Yousef Ibrahim
19 February 2014 10:09 AM
Hello, are you using our demo system? If not, please contact the dealing room by going to Help -> About to find the contact information.
aryan khalid
20 May 2014 10:55 AM
sir my account is not login before 1 week.tell me abot it
Yousef Ibrahim
20 May 2014 12:42 PM
Aryan, if you are using a demo account, it might be expired. If you are using a real account with any of VertexFX Brokers, you will need to contact them directly to investigate your case. You can find their contact information by going to Help -> about from your trading platform.
raza
20 May 2014 11:16 AM
i hv an error in my account regarding access of account.....error is invalid username or password....although i hv not changed any of them....wts the reason behind it and how can i resolve this problem????
Yousef Ibrahim
20 May 2014 12:43 PM
Hello Raza, your account might be disabled. Also, if you are using a demo account, it might be expired. If you are using a real account with any of VertexFX Brokers, you will need to contact them directly to investigate your case. You can find their contact information by going to Help -> about from your trading platform.
babar
15 August 2015 03:51 PM
i have requested the system to genrate a demo account, i have received the account login information but the system is showing that this demo acc could not be acces and shows me login error plx fix dis problem
Yousef Ibrahim
17 August 2015 04:41 PM
Hello Babar,
What was the error message please and what are the steps to replicate the issue so we can investigate further?
What was the error message please and what are the steps to replicate the issue so we can investigate further?