Some high and low values on my system have not changed even though they changed on my feed. How can I solve this?
Posted by ZZ-AbdelMajid Hussein, Last modified by Diana Alkouni on 15 September 2020 09:46 AM


If the high/ low values on your system have not changed even though they changed on your feed, Check from the following:

  •  First, you must make sure that you are connected to your feed and not to another one from the Data Feeds tab in the System Options.
  • Make sure that server time is correct since maybe on your timing you are in a new day and on server time it is still in the previous day. Because the high/ low values changes with the starting of the new day.
  •  Otherwise, the high and low values in your system are the same as the high and low in the feed you are connected to.

And If the high/ low values are not correct on your system, check the high/ low values on your feed, because some times the feed application broadcast wrong high/ low values. To avoid this case there is an option on the Gateway application on the server side to broadcast the high/ low values as the bid rates of the feed move. To change it you will need to request from the technical support department to change it for you.


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