Knowledgebase: Sales
What is the difference between White Label cancellation and suspension?
Posted by Hybrid Solutions, Last modified by Ismail Moamer on 24 July 2019 11:54 AM

What is the difference between White Label cancellation and suspension?

The Differences between canceling the white label and suspension

White label cancellation is preferred to be informed before the startup of a new quarter to make sure no invoices will be issued on it and must clear the past dues on it. Technically it means that Only White Label configuration has been canceled and the office will be shown as normal IB office. Note that all its data and users are kept as is without changing.

Requesting reactivating the old canceled server requires a new white label order with new setup and takes from 2-3 working hours.

On the other side, suspension white label is temporary action considered as a support for our customers to settle their financial issues with their white label clients. No cancellation process is performed, only stopping the white label for 2-3 days after coordinating with the mother company owner in which the white label owner will have no access to, and could be reactivated within one hour after making sure the accounting status is stable again.

With the WL suspension, the invoices remain the same and are not canceled as this is a pure Technical support and does not include any accounting action. Only WL cancellation can cancel the WL invoices.
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Comments (1)
21 November 2011 03:01 PM
Was totllay stuck until I read this, now back up and running.
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