Knowledgebase:
Can I Subscribe in the technical support services with the external hosting?
Posted by Rima Zurqan, Last modified by Hybrid Solutions on 10 October 2011 12:47 PM

Yes sure, but note that the Technical Support service will be delivered for the VertexFX System related issues and not for the server hardware or OS issues. Server monitoring and support should be done by the VertexFX customer himself. Still VertexFX can be monitored at our monitoring system but cannot make any action for the Server Down cases

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