VERTEXFX HELP INDEX:
VERTEXFX CLIENT TERMINALS: (PUBLIC)
* Client Terminal
[https://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2376]
* e-Broker (MAM)
[https://www.hybridsolutions.com/support/index.php?/Knowledgebase/Art...
WHY MY ADMIN DEALER CAN'T SEE THE GROUP OF PRIVILEGES OF THE DEMO
DEALER?
If you create a group of privileges on your system using the Demo
dealer then your Admin dealer will not be able to see this group.
That’s because the Admin and Demo dealer have ...
WHY THE SYMBOLS PRICES RATES ON MY SYSTEM ARE NOT MOVING?
When you face this case check the following:
* The DDE links (Dynamic Data Exchange) of your own data feed
application may stop working for some reason, so access your server
remotely which con...
How can I generate total symbols trade amount report for a certain
office, group or client?
In VertexFX system you can generate a report for a specific client, by
right clicking on the Report Panel
[http://www.hybridsolutions.com/support/index.php?/Knowl...
Why some money transactions for a specific account does not appear in
the report?
The only reason if a money transactions for a specific account does
not appear in the reports, is because the selected account is a Demo
account
[http://www.hybridsolutions...
For those who have the interest in the VertexFX Software but yet not
as Marker makers, we have a three Different partnership models that
will attract you more mentioned below:
1- INDIVIDUAL INTRODUCING: Forwarding partnership program,
please
visit h...
As Hybrid Solutions is a software vendor only. We offer the full
system for the financial companies who can offer the white label as a
shared service under their system and management.
If you are interested in a white label only, you can contact any of
t...
Yes sure, but note that the Technical Support service will be
delivered for the VertexFX System related issues and not for the
server hardware or OS issues. Server monitoring and support should be
done by the VertexFX customer himself. Still VertexFX ...
The server’s required specs can be found
from http://www.hybridsolutions.com/platform/system/system-requirements.html
You need to consider the optimum server structure for the best
performance as
in http://www.hybridsolutions.com/platform/what-is-vertex...
The system is supported with four optional Monthly Services
including:
1- Server Hosting
2- Technical Support 24/6
3- System Updates
4- Marker news
They can be taken fully or partially in an optional manner, they are
not mandatory servi...
The upgrading can be done upon your request by paying the difference
between the edition selected and the existing one, and passing your
system to the installation department to configure the new system
user's capacity. Read more about System
Editions htt...
How to transfer files from my PC to a server?
To transfer files from your PC to a server, follow these steps:
* Open the Remote Desktop connection (Start --> Run --> Type mstsc)
* After you enter the server IP, press on the Options button.
* And c...
The leverage is the percentage of initial margin referenced to the
contract size.
So if you want to set the leverage 1:400 do the following:
* From the Symbols Setting
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2...
Sometimes the prices on the system stop moving because the data feed
application stops due to feed vendor reasons. When a such case
happened at your server, the only and best way to handle it, is to
make a restart for the feed applications as following...
You can any time freely access your server and do the modifications
you like at the server clock (minutes or hours), but we always advise
you to make the modifications at the server time in the weekends so
that you don't affect the time at the chart or...
The optimum server structure can be found from this
link http://www.hybridsolutions.com/platform/what-is-vertexfx/trading-platform-structure/96.html
Generally you can also read more about standard platform structure
from http://www.hybridsolutions.com/pl...
How to setup the VertexFX Bridge:
Important to install the vertex bridge successfully you have to
download .NET Framework version 2 first then follow up the steps.
* You have to download the setup file from your download area or
by clicking here
[h...
What is VertexFX Risk Management Bridge
Hybrid Solutions believes that risk management option is not a
d[alt]ividable part of a full Forex Trading solution, so the
development cycle started to develop one of the best risk management
solutions for Market ...
This technology used for emergency purpose only, let us suppose that
the main server is down for some reason such as hardware failure,
disconnection of the internet in the domain where the server is set or
any particular reason. And it is a mirroring syst...
This article will help you how to copy any folder from your server to
your local PC.
It is preferred to compress that folder by right clicking on this
folder, then select "send to", then select "compressed (zipped)
folder", this folder will be compre...
White Label is a Subsystem that runs as a part of your tree where you
can manage all its dealers and so their corresponding privileges and
all about their security settings. Follow the coming instructions for
the white label settings:
CREATING A DEAL...
Below are some more explanations about one of the general
competitive features of VertexFX Trader, which is its high level of
transparency in trading .
VertexFX is classified as one of the most transparent trading
systems where a client can trade ea...
MULTI-LEVEL MANAGEMENT
Multi-Leveling is the main competitive feature of VertexFX Trader that
Hybrid Solutions meant to implement it over every place on the system.
Parameters at VertexFX Trader is managed to each tree node part, or in
a multi-leveling hi...
The version e.g. (9.5.28) with 3 digits is
a RELEASE.VERSION.FIX where:
Release: is a complete new generation of the application with Major
functionality changes.
Version: is with major functionality changes but fewer changes than
Release.
FIX: is just f...
Where to find Web Trader and Mobile Trader users log?
The Web Trader users activity are not logged in the Backoffice log
system. You may find the log information in the Web Server Log by
accessing your server and going to the following path:
C:We...
What is the process for data backup on my server and how can I put
recovery program for it, in case the server down?
There are 2 ways to backup your VertexFX system.
1- VertexFX sysem support online mirroring online backup system, in
this way your sy...
You can manage your tree in multi levels (auto real clients, manual
real clients, white labels clients (if available) and Smart Dealer
[http://www.hybridsolutions.com/plugins/vbl/free/vbl-smart-dealer.html]
clients (if available)) according to followin...
If the high/ low values on your system have not changed even though
they changed on your feed, Check from the following:
* First, you must make sure that you are connected to your feed
and not to another one from the Data Feeds
[http://www.hybridso...
Actually, the excel sheet must be connected to the price feeds that
are installed in your server, and our backup feed is installed in our
server, so technically this cannot be done.
But what can you do is to install the VertexFX Client Terminal on you...
Note that the trading times including closing and opening time depends
on the server time, which means that you have to make sure of your
server time and set the trading times
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/Vie...
Note that this digital signature is a property to the publisher, it
is a global certification for software house provider, and setting it
in a different name will violate the international rules for the
VeriSign digital signatures certification.
T...
From the Administration Panels
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2385]
open the Reports Panel
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2443]
at your Backoffice, right clic...
In most of cases, the reason is that symbols are stopped in the price
feed application your system is connected to. To make sure, access
your server and check the column time on your price feed for those
symbols. Restart your price feed application
[ht...
That may have happened when the current future symbols contract
finished and you didn’t update the symbols on the new contracts.
Go to your server and rollover the old symbols contract to the new one
then edit the sources for those symbols in your Back...
The Client
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2376]
application is the platform that you will provide to your traders so
they will be able to start trading, and the Backoffice
[http://www.hybridsolutions.com/s...
As you may suffer from continuous wrong quotes that come from feeds,
many filtering sheets were designed for this purpose, have a look at
the different excel sheets that you can configure at your server to
filter prices against wrong quotes or filter p...
From your Backoffice go to System Options
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2394]
and open the Auto Broker
[http://www.hybridsolutions.com/support/index.php?/Knowledgebase/Article/View/2402]tab,
check the opt...
In general, you can put any desired ref symbol according to your needs
and it will be applied on the calculation formula. Usually the ref
symbol for most of symbols is USD, and for the crosses is USD/the
second part of the cross (for GBP/JPY usually US...
The system takes the high and low prices from the feed as is, so
when they are stopped on the feed, the high and low prices will not
change even its after 12:00 am. When your feed give new values for
high and low then it will be reflected immediately o...
To edit the visibility of the symbols over the web market watch and
the web ticker, you will need to change the visibility of a client
which is created on your system with name “WEBMW”.
* You will find this client in the Accounts Tree
[http://www.hy...
Although it's possible but it's not recommended to install more than
one feed on your main server where the system applications running.
This is due to stability and performance reasons.
But if you have another server with no other applications running...
First, use the F5 button to refresh the chart then check again.
This gab may happen because you rollover the new oil contract for
different symbol, Example: you used Nasdaq symbol setting and change
its source to new oil contract, then the chart will...
